Customer Service / Sales Admin Apprentice

About the role

Customer Service & Order Processing Apprentice 📞📧

Are you ready to kickstart your career and learn the ropes of customer service and business operations? We're looking for an enthusiastic apprentice to join our team! This is a fantastic opportunity to gain hands-on experience and develop valuable skills.

What you'll be doing:

• Be the voice of our company: Answer incoming calls, take clear messages, and connect people to the right team members. 🗣️
• Master email communication: Respond to customer emails professionally, with awesome support from your colleagues. ✉️
• Become a quoting whiz: Help prepare accurate quotations using our pricing and information. 💰
• Process orders like a pro: Accurately process customer orders, double-checking product codes, quantities, prices, and delivery details. 📦
• Keep everyone in the loop: Prepare and send order acknowledgements so customers know we've got their order. ✅
• Handle invoices and paperwork: Assist in preparing invoices and other essential sales documents. 📄
• Keep our systems up-to-date: Update customer details, order records, and important information on our computer systems. 💻
• Team up with the warehouse: Check stock availability and confirm details with our warehouse team. 🤝
• Get pricing and product intel: Liaise with colleagues and suppliers to get prices, product info, and delivery updates. 🚚
• Keep customers happy: Inform customers about the progress of their inquiries and orders. 😊
• Follow up and follow through: Chase up quotations and outstanding inquiries as needed. 🎯
• Solve customer puzzles: Help resolve straightforward customer queries and pass more complex issues to the right person. 🤔
• Support the warehouse hustle: Work with the warehouse team to ensure orders are prepared and dispatched correctly. You'll even spend some time in the warehouse learning about our products and how things work! 💡
• Stay organized: File emails, quotations, orders, and other business documents neatly. 🗂️
• Become a product expert: Learn all about our products so you can provide accurate info and spot when technical advice is needed. 🤓
• Handle info with care: Treat all customer and business information confidentially. 🔒
• Be a team player: Support colleagues with general office and administrative tasks. 🤗
• Grow and learn: Complete apprenticeship coursework, attend training sessions, and participate in progress reviews. 🌱

We can't wait to welcome you to the team! ✨

Key responsibilities

• Handle incoming customer enquiries via telephone and email, providing support and directing as needed.
• Process customer orders, prepare quotations, and manage associated sales documentation.
• Update and maintain accurate customer details and order records on internal systems.
• Liaise with colleagues and suppliers to obtain information and support warehouse operations.
• Undertake product learning, uphold confidentiality, and complete apprenticeship coursework.