Surgery Reception Administrator Apprentice

About the role

🌟 Apprentice Receptionist & Administrator 🌟

Ready to kickstart your career in healthcare and gain valuable admin skills? We're looking for a friendly and organised individual to join our awesome team as an Apprentice Receptionist & Administrator! This is your chance to learn the ropes, support our patients and clinical staff, and earn while you learn. 🤩

What you'll be doing:

• Be the first point of contact, greeting everyone with a smile and making them feel welcome! 👋
• Handle patient enquiries, both in person and over the phone, professionally and respectfully. 📞
• Manage appointment bookings, amendments, and cancellations using our system. 🗓️
• Help patients with questions about appointments, services, and how we do things. 🤔
• Use AskmyGP to manage patient requests and keep things running smoothly. 👍
• Assist with registering new patients and keeping their records accurate and up-to-date. 📝
• Process repeat prescription requests and direct medication questions to the right people. 💊
• Handle sensitive patient information with the utmost care and confidentiality. 🤫
• Perform essential admin tasks like data entry, scanning, filing, and sorting mail. 📂
• Support the wider practice team with day-to-day administrative duties. 🚀
• Liaise with other healthcare professionals and organisations. 🤝
• Monitor and respond to emails and administrative systems. ✉️
• Contribute to keeping our reception area organised and welcoming. ✨
• Attend team meetings and training sessions to boost your skills. 📚
• Work towards completing your Level 2 Administration Assistant Apprenticeship. 🎓
• Take ownership of your learning and development – we're here to support you! 🌱

Key skills we're looking for:

• A friendly, professional, and respectful attitude. 😊
• Excellent communication skills – face-to-face, phone, and written. 🗣️✍️
• Great organisational and time management skills. ⏰
• Ability to handle confidential information responsibly. 🤐
• A positive and proactive approach to learning. 🧠
• Calmness and professionalism when dealing with challenging situations. 🧘‍♀️

If you're eager to learn, love helping people, and want to make a real difference, this is the role for you! Apply now and join our supportive team. 🎉

Key responsibilities

• Welcome patients and visitors, providing reception and administrative support.
• Manage incoming telephone calls and routine patient enquiries.
• Book, amend, and cancel patient appointments using the practice system.
• Maintain accurate patient records and perform routine data entry and administrative tasks.
• Handle confidential patient information in accordance with policies and practice procedures.