B&q Customer Advisor Apprenticeship
B&Q - York (Clifton Moor) · Yorkshire And Humberside · YO30 4XU
About the role
Customer Advisor - Garden Centre 🌳 | Full-Time | £13.10/hr 💰
Join our awesome team at B&Q and be valued for YOU! We're all about building a diverse and inclusive workplace where everyone feels they belong and has equal opportunities to shine. ✨
Your mission, should you choose to accept it:
- Be a Customer Champion: Greet customers with a smile, spark genuine conversations, and help them find exactly what they need. 🤝
- Problem Solver Extraordinaire: Understand customer needs, offer smart solutions, and turn any tricky situation into a win! 🎉
- Team Player: Work alongside your colleagues across the store, offering support and collaborating to make things awesome. 🚀
- Feedback Fanatic: Encourage customer feedback, share it with managers, and use it to level up our service. 🌟
- Sales Superstar: Use all the tools and systems to help customers and boost sales. 📈
- Process Pro: Get to know the ins and outs of your role and our store operations. ✅
- Safety First: Take ownership of working safely and legally – no compromises! 💯
- Policy Prowess: Stick to all the relevant policies and procedures. 📜
You'll be based mainly in our year-round Garden Centre. 🌷🍁🎄 The vibe shifts with the seasons, from outdoor living in summer to Autumn Tidy Up, and then the epic Christmas setup! You'll be key in keeping the area looking amazing, managing seasonal changes smoothly, and creating an inspiring shopping experience.
We've got your back when it comes to wellbeing too! 🧘♀️ We offer:
- UK National hourly rate: £13.10 💵
- Award-winning pension scheme 🏆
- ShareSave options 📈
- 6.6 weeks holiday 🏖️
- Employee Assistance Programme 🆘
- Shopping discounts 🛍️
- Colleague wellbeing benefits 😊
Plus, you'll be working towards a Level 2 Customer Service Practitioner qualification – a real boost for your career! 🎓
Key responsibilities
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Turn negative customer situations into positive outcomes
- Encourage customer feedback and use it to improve service
- Ensure seasonal transitions run smoothly and create an inspiring shopping experience for customers