Customer Service & Operations Apprentice

About the role

Customer Service & Housekeeping Apprentice 🏠✨

Are you ready to kickstart your career with a role that’s anything but ordinary? We’re looking for an enthusiastic apprentice to join our dynamic team! This isn't your average admin gig; you'll be at the forefront of customer interaction while also getting hands-on with our essential housekeeping services. 🚀

What You'll Be Doing:

• Customer Champion: Answer calls and emails, providing a super friendly and professional service to customers and applicants. 📞📧
• Admin Guru: Book appointments, keep our digital records and systems on point, and help new customers settle in. ✍️📊
• Team Player: Assist with recruitment admin, interview scheduling, and all the paperwork that comes with onboarding. 📝
• Office Support: Help keep the business running smoothly with general office tasks. 🏢
• Housekeeping Hero: Work alongside our awesome housekeeping team, jumping in to help with cleaning duties at customer properties when needed. 💪🧼 This means you’ll be comfortable rolling up your sleeves and tackling practical cleaning tasks to ensure our customers’ spaces are spotless and looking amazing.
• Operations Assistant: Support our housekeeping operations by prepping cleaning equipment and supplies, checking stock, and making sure the team has everything they need. 🛒
• Learning & Growing: Gain a solid understanding of cleaning procedures, health and safety, product usage, and the high standards we expect. 🤓
• On-Site Professional: Communicate professionally with customers both in the office and at their properties, always meeting their needs and expectations. 🤝
• Flexibility is Key: Be ready to switch gears between customer service, admin, and hands-on housekeeping – because every bit contributes to an epic customer experience! 🔄
• Positive Vibes Only: Maintain professional communication and a positive attitude with customers, colleagues, and managers. 😄

What We’re Looking For:

• A strong desire to learn and grow in both customer service and practical skills. 🌱
• Comfort and willingness to undertake practical cleaning duties.
• Excellent communication and interpersonal skills.
• A positive and proactive attitude.
• Ability to work flexibly and as part of a team.

If you’re eager to get involved, learn new skills, and contribute to a business that values both great service and a sparkling clean finish, we want to hear from you! 🎉

Key responsibilities

• Answer telephone and email enquiries from customers and applicants.
• Book appointments and maintain accurate customer records and digital systems.
• Carry out general office administration and support the day-to-day running of the business.
• Work alongside the housekeeping team and actively support the delivery of cleaning and housekeeping services.
• Carry out practical cleaning and housekeeping duties at customer properties.

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))