Customer Service Apprenticeship

About the role

🚀 Join Our Team as a Retail & Café Support Superstar! 🌟

Ready to kickstart your career in a buzzing retail and café environment? We're looking for enthusiastic individuals to join us and make our customers smile! 😊

What You'll Be Doing:

• Awesome Customer Service: Be the friendly face that welcomes everyone into our shop and café! 🤝 Help customers find exactly what they need, answer their questions with a smile, and make sure everyone has a fantastic time. ✨
• Smooth Operations: Keep our shop and café running like a dream! This means helping with daily tasks, keeping everything tidy and looking its best. 💯
• Checkout Champion: Master our till system, process payments accurately (cash & card!), and make sure every transaction is a breeze. 💳
• Stock Sensation: Keep our shelves looking full and fabulous! You'll be involved in restocking, checking stock levels, and helping with deliveries. 📦
• Team Player: Sometimes you'll lend a hand in our awesome café next door, serving delicious drinks and food, and helping our café team create a great vibe. ☕️

Key Responsibilities:

• Customer Delight: Greet everyone warmly and offer helpful, polite assistance. Your goal? To make our customers feel amazing! 😄
• Problem Solver: Listen carefully to customer needs and requests, and find the best solutions. Don't be afraid to ask for help from your awesome colleagues or manager! 👍
• Shop & Café Vibes: Help maintain a clean, welcoming, and super-organized space. First impressions count! 🌟
• Payment Pro: Accurately handle all transactions using our till system. Get ready to become a payment whiz! 💰
• Stock Master: Keep shelves stocked and looking sharp. You'll be key in managing our inventory. 📊
• Team Support: Step in to assist the café team when needed, from serving to tidying up. We're all in this together! 💪

If you're a motivated and friendly individual looking for a dynamic role where you can learn and grow, we can't wait to hear from you! 🎉

Key responsibilities

• Provide excellent customer service and assist customers with enquiries.
• Process customer purchases accurately using the till and handle payments.
• Manage stock, assist with deliveries, and maintain shop presentation.
• Provide occasional support within the café, including serving customers and maintaining cleanliness.

Entry requirements

GCSE in: (English (grade D/3), Maths (grade D/3))