It Level 3 Apprenticeship - Bdr Voice And Data

About the role

🚀 Launch Your Tech Career with BDR Voice and Data! 🚀

Ready to dive into the world of IT and telecoms? 💻 BDR Voice and Data is looking for an enthusiastic ICT Level 3 Apprentice to join our awesome First Line Incident Management Team! This is your chance to learn, earn, and get a recognised qualification, all while helping customers solve their tech puzzles. 🧩

What You'll Be Doing:

• Be the first point of contact for customers with tech issues – think calls, emails, and tickets! 📞
• Log, sort, and prioritise all incoming requests like a pro. ✅
• Provide essential support for IT systems, networks, and phones. 🌐
• Use your brain and our resources to troubleshoot problems. 🤔
• Escalate tricky issues to our super-smart senior teams when needed. ⬆️
• Keep customers in the loop with clear updates. 🗣️
• Maintain awesome digital records and ticket notes. ✍️
• Help out with general IT and office tasks. ✨

What We're Looking For:

• A serious passion for IT, networking, and all things telecom. 🔥
• Ace communication skills and a friendly, professional vibe on the phone. 👍
• A hunger to learn and a willingness to take feedback onboard. 🌱
• Sharp problem-solving skills and a keen eye for detail. 🔎
• Basic IT know-how (Windows, hardware, networking basics are a plus!). 💡
• No prior IT experience needed! We provide full training! 🎉

Entry Requirements:

• 3 GCSEs at Grade 4+ (A-C) in any subject.
• GCSE Maths and English at Grade 3+ (D or above).
• You shouldn't have an existing qualification at the same or higher level in a similar IT subject.

The Gig:

• Hours: 37.5 hours/week (Mon-Thurs 9am-5:30pm, Fri 9am-5pm) ⏰
• Location: Stratford-upon-Avon 📍
• Salary: £18,000 per year 💰

Perks You'll Love:

• Trips abroad! ✈️
• Epic staff nights out! 🥳
• Free breakfast! 🍳

Future You:

• Seriously impressive! 90% of QA apprentices land permanent jobs after this – that's 20% higher than the national average! 🌟

Apply Now! ➡️ Don't wait, spots fill up fast!

Key responsibilities

• Acting as first-line support for incoming incidents
• Logging, categorising, and prioritising incidents accurately
• Providing basic technical support for IT systems, hardware, network, and telephony services
• Troubleshooting issues using knowledge bases and senior engineer guidance
• Escalating unresolved incidents to second or third-line teams

Skills