It Support Level 3 Apprenticeship - Securigroup
QA Limited · Scotland · G2 4JR
About the role
🚀 Kickstart Your IT Career with SecuriGroup! 🚀
Get paid to learn, support your team across Glasgow, and build real-world helpdesk skills with a certified apprenticeship. 🎓
SecuriGroup is searching for an enthusiastic IT Support Apprentice to join our Glasgow-based IT crew. 💻 Technology is at the core of everything we do, and this is your chance to dive into the IT world, gain hands-on experience, and grow with a leading company. ✨
About the Role:
You'll work alongside our experienced IT pros, providing essential first-line support to everyone in the organisation. This role is all about developing your tech skills, customer service, and problem-solving abilities while keeping our IT running smoothly. 🔧
What You'll Be Doing:
- Handling and updating service desk tickets like a pro, keeping users in the loop. 🗣️
- Giving first-line IT help across various systems. ✅
- Figuring out and fixing common tech issues, and knowing when to ask for backup. 🧐
- Setting up and distributing IT gear, and keeping our inventory shipshape. 📦
- Helping out with important business apps under supervision. 🤝
- Supporting basic security and compliance tasks, following our SecuriGroup guidelines. 🛡️
Skills We're Looking For:
- A real passion for IT and a hunger to learn new tech! 🧠
- A friendly, patient, and professional way of helping people. 😊
- Awesome communication skills – you can explain tech stuff clearly. 💬
- Sharp problem-solving skills, attention to detail, and a logical mind. 💡
- Great organisation and time management to juggle tasks with support. ⏰
- A team player attitude and the confidence to ask for help. 👍
- Dedication to crushing your apprenticeship learning goals. 💯
Bonus Points If You Have:
- Any IT experience – personal projects, school, volunteering, or work. 🏅
- Familiarity with everyday work tools, service desks, or common operating systems. 🌐
- Experience helping others with technology or explaining tech concepts. 🧑🏫
- An awareness of cybersecurity, data protection, or safe online practices. 🔒
Work Hours:
35 hours per week, Monday to Friday, 9am - 5pm. 🗓️
Future Prospects:
Nail your apprenticeship, and you could be looking at a permanent role with more opportunities to grow and develop your career at SecuriGroup. 🌱
About Us:
SecuriGroup is a top UK security solutions provider, keeping things safe across the UK and Ireland. We blend people and technology to create secure environments, from security officers to advanced CCTV systems. 🛡️✨
Ready to Apply?
Hit that apply button to find out more! Don't wait too long, as applications might close early. Apply now to secure your spot! ▶️
Key responsibilities
- Triage, prioritise and update service desk tickets, communicating effectively with end users.
- Provide supported first-line assistance to organisation users across a range of platforms.
- Troubleshoot common support issues, escalating issues where appropriate.
- Prepare, configure and issue IT equipment, maintaining accurate asset, stock and equipment records.
- Support and administer business-critical applications under guidance.