It Technician Level 3 Apprenticeship - Concero
QA Limited · East Of England · SG4 9RS
About the role
🚀 Launch Your IT Support Career with Concero! Earn & Learn, Solve Real Tech Challenges, Empower Schools! 🏫
Ready to dive into the world of IT and make a real impact? Concero is looking for bright, motivated individuals to join our team as IT Technician Apprentices! This is your chance to gain hands-on experience, learn from the best, and help shape the future of education technology. 💻✨
About the Role:
As an IT Technician Apprentice, you'll be a crucial part of delivering top-notch technology services to schools. Your mission? To make sure educators and students feel confident and comfortable using tech for learning. 🍎 You'll be the go-to for 1st line technical support, tackling everything from network glitches to equipment issues. Plus, you'll build awesome relationships with school staff, based on honesty and trust. 🤝 You'll be the tech wizard ensuring schools meet their service level agreements (SLAs).
What You'll Be Doing:
- Keeping an eye on your school portfolio and jumping on any tech issues that pop up. 🚨
- Crushing problems with networks and equipment – be it software, hardware, or cloud stuff. 🛠️
- Keeping all your records and notes super accurate and up-to-date in real-time. ✍️
- Being the main point of contact for tech suppliers and external support. 📞
- Bossing your daily tasks and time management to hit those service goals. ⏰
- Always looking for ways to make our service even better and more efficient for schools. 💡
- Spotting issues, escalating them when needed, and offering solutions with killer customer service. 🌟
- Maintaining a professional and friendly vibe with everyone you interact with. 😊
Skills We're Looking For:
- A driving license and your own car (mileage covered, of course!). 🚗💨
- Being flexible and adaptable. 🔄
- Solid basic IT skills. 🤓
- A massive willingness to learn and grow. 🌱
- Being a fantastic team player. 👯
- Awesome communication skills. 🗣️
- An eagle eye for detail. 👀
- Loads of initiative and drive! 💪
Entry Requirements:
- 3 GCSEs (or equivalent) at grade 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grade 3+ (D or above).
- You shouldn't have an existing qualification at the same or higher level in a similar subject.
Working Hours:
- 37.5 hours per week, Monday to Friday.
- Either 8:00 AM - 4:00 PM or 8:30 AM - 4:30 PM. 🗓️
Perks & Benefits:
- Health & Wellness: Medical, dental, and vision coverage for you and your family (depending on age). 💯
- Flexibility: A supportive and secure work environment with a focus on work-life balance. Plus, a generous holiday allowance and bank holidays! 🏖️
- Future Prospects: Get this – 90% of our apprentices land permanent jobs after finishing! That's 20% higher than the national average. 🚀
About Concero:
Founded in 2008, Concero is dedicated to providing outstanding technology services and solutions for education organisations. Our apprenticeships are the ultimate launchpad – gain skills, earn money, and build an amazing future. We're a top training provider, and we're all about your success! 🎉
Ready to Apply?
Hit that apply button to learn more and submit your application! Psst... applications might close early, so don't wait! 😉
Key responsibilities
- Monitor customer portfolio and respond to incidents logged by the customer.
- Manage and resolve network or equipment failures, including software, hardware and infrastructure.
- Ensure all systems, forms, service calls and queries are updated in real-time with detailed notes.
- Act as point of contact regarding technical issues with manufacturers, suppliers, and external support.
- Manage day-to-day tasks and responsibilities to ensure service levels are achieved.