First Line Support Digital Level 3 Apprenticeship - Ross & Liddell

About the role

🚀 Launch Your Digital Support Career with Ross & Liddell! 🚀

Ready to level up your career and get paid while you learn? 💰 Join Ross & Liddell and dive into the world of business systems, awesome customer service, and finance admin. We're growing fast and looking for a talented apprentice to join our front-of-house squad! 😎

What You'll Be Doing:

• Be the first point of contact for digital support, managing our shared inboxes like a pro via Microsoft Outlook. 📧 You'll be the email guru, keeping everything organized and running smoothly.
• Process electronic invoices 🧾, update our internal systems, and keep digital logs for payments and queries on point. Accuracy is key!
• Chat with contractors and suppliers to sort out invoice questions, chase down missing info, and keep our records top-notch. 🗣️
• Back up the finance team by creating digital records, processing documents, and coordinating with them on payments and statements. 🏦
• Become a wizard with our business software (CPL Property Management System) and databases. You'll monitor tasks, update account info, and make sure all our records are accurate and compliant. 💻
• Transform into a CPL superuser for the whole organization! ✨
• Deliver seriously excellent customer service by handling incoming calls, figuring out what people need, taking messages, and helping clients with payment and account queries. 📞
• Master our electronic diaries and reminders, ensuring deadlines, correspondence, and digital tasks are smashed on time. ⏰

We're Looking For Someone With:

• Killer communication skills. 💬
• A professional and super friendly vibe. 😊
• Awesome organizational skills. 🗂️
• A keen eye for detail. 👀
• Great time management. ⏱️
• Confident IT skills. 🖱️
• A positive attitude and a serious hunger to learn. 🌱
• A professional phone manner. ☎️

Your Schedule:

• 9am - 5pm

Awesome Perks:

• A competitive salary to kickstart your journey. 💸
• An annual bonus to celebrate your success. 🎉
• Your birthday off – it's your day! 🎂
• A fantastic annual leave package. 🏖️
• A supportive health + wellbeing policy. ❤️
• An amazing, supportive team to have your back. 🤗

Future Prospects:

• Get this: 90% of QA apprentices land a permanent job after finishing! That's 20% higher than the national average. 📈 Your future is bright with us!

About Ross & Liddell:

Founded way back in 1854, Ross & Liddell is a legendary property management company across Scotland, serving communities with top-notch residential and commercial services. With offices all over Scotland, we manage a huge range of properties, all while focusing on outstanding customer service, innovative solutions, and proactive support for homeowners, tenants, and property owners. We blend over 170 years of experience with a modern, forward-thinking approach, constantly investing in technology to make things even better for our customers. 🏡🏢

Ready to Apply?

Hit that apply button to dive into this exciting opportunity! ✨ Please note, applications might close early, so don't wait too long – apply today to secure your spot! 💨

Key responsibilities

• Provide first-line digital support by managing shared inboxes, allocating emails, and maintaining accurate records
• Process electronic invoices, update internal systems, and maintain digital tracking logs
• Communicate with contractors and suppliers to resolve invoice queries and update records
• Support finance by creating digital records, processing documentation, and liaising with the finance team
• Deliver excellent customer service by handling incoming calls, triaging enquiries, and supporting clients

Skills