It Support Level 3 Apprenticeship - West Kent
QA Limited · South East · TN13 1AX
About the role
🚀 Kickstart Your Tech Career with West Kent! 🚀
Ready to dive into the world of IT? Join us and get paid to learn, tackle real tech challenges, and gain awesome hands-on experience with things like Microsoft 365, cloud tech, and the latest digital tools! 💻☁️
About the Gig:
You'll be a crucial part of our Technology Support Team, bringing top-notch service desk and support to our users. This is your chance to build practical skills in IT infrastructure, systems, and modern work methods, all while helping West Kent shine! ✨
What You'll Be Doing:
- Be the go-to for users, solving IT issues and requests super-fast and keeping everyone in the loop. 🤝
- Help keep our on-premise and cloud systems running smoothly and securely, flagging any issues that pop up. 🛡️
- Team up with colleagues to understand their tech needs and show them how to use IT systems and tools (including cool stuff like Generative AI!) to work smarter. 🧠
- Pitch in on IT projects, handling tasks like setting up, testing, and documenting new tech. 📝
- Keep our tech records spot-on for smooth operations and knowledge sharing. 📁
- Help maintain the integrity and security of our data – no dodgy stuff here! 🔐
- Assist with setting up and supporting all sorts of IT gear, from laptops to phones. 📱
What You'll Need:
- Eagle eyes for detail. 🧐
- A knack for tech and a serious desire to level up your IT skills. 💪
- Familiarity with Windows, Active Directory, Microsoft 365, and Android devices.
- Be a motivated self-starter who can learn fast, manage your tasks, and prioritize like a pro. 🌟
- Stay cool and collected when things get busy. 🧊
- Great communication skills – you can explain tech stuff clearly and professionally to anyone. 🗣️
- Bonus points if you know a bit about AI tools like Microsoft Copilot! (Not essential, but super cool!) 😎
Entry Requirements:
- 3 GCSEs (or equivalent) at grade 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grade 3+ (D or above).
- You shouldn't have an existing qualification in a similar subject at this level or higher.
Work Life:
- Full-time: 37 hours per week. Our shifts are typically between 7:30 am and 5:30 pm, with a slightly earlier finish on Fridays. ⏰
- Hybrid working – blend office days in Sevenoaks, Kent with remote working. 🏡
Perks & Benefits:
- 25 days annual leave, growing with you each year (up to 30!). 🏖️
- Extra holiday to enjoy our Christmas closure. 🎄
- Paid volunteering leave – give back and get paid! 💖
- Flexible working options to suit your life. 🔄
- £150 annual grant for your well-being (sports, hobbies, you name it!). 🏊♀️
- Employee Assistance Programme for confidential support. 🤗
- Fun and subsidised events from our social committee. 🎉
- Shopping discounts through our Medicash health plan. 💰
Future You:
Over 90% of our apprentices land permanent jobs after completing their programme – that's a massive 20% higher than the national average! 📈
About Us:
West Kent is all about making a positive impact in society. We're a leading housing association, dedicated to providing quality homes and brilliant community services across Kent. We're successful, committed, and always looking for ways to do more for our communities. 🏘️
Ready to Apply?
Hit that apply button to learn more and submit your application. Apply early as positions can fill up fast! 🏃♀️💨
Key responsibilities
- Provide customer service by responding to and resolving service desk incidents and queries.
- Support the monitoring, maintenance and administration of IT infrastructure.
- Support business users in effective use of IT systems and productivity tools.
- Support IT projects and change activities.
- Maintain accurate IT hardware, software, configuration and infrastructure records.