It Desktop Support Level 3 Apprenticeship - Womble Bond Dickinson
QA Limited · South West · BS1 6DZ
About the role
🚀 IT Support Apprentice – Kickstart Your Tech Career! 🚀
Ready to dive into the fast-paced world of IT and get paid while you learn? We're looking for a motivated and curious Apprentice to join our awesome IT Support team in Bristol! 💻
This isn't just a job; it's a launchpad! You'll be working towards a Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship ☁️, gaining real-world experience and a formal qualification, all while earning on the job.
Why IT is a Big Deal:
In today's business world, top-notch IT is everything, and the legal sector is no exception! Our IT team is the backbone of our success, keeping us ahead of the curve with cutting-edge tech. 💡 We're known for pushing boundaries in legal tech, and this team is crucial for maintaining our systems, building new ones, and ensuring everyone at Womble Bond Dickinson has the support they need to shine. ✨
What You'll Be Doing:
You'll be part of our IT Services crew, working alongside our Level 2 Support wizards. Your mission? Providing top-tier technical help to colleagues across the firm. You'll get hands-on with:
- Deskside Support: Helping out with tech issues face-to-face.
- Endpoint Troubleshooting: Fixing problems with computers and devices.
- Microsoft 365: Mastering tools like Teams and Outlook. 🌐
- Mobile Devices: Getting phones and tablets working smoothly. 📱
- Printers & Scanners: Keeping those vital office machines humming. 🖨️
- Video Conferencing & AV: Ensuring our virtual meetings are flawless. 🎤
- User Access: Helping people log in and get where they need to be.
- Incident Resolution: Solving tech problems like a pro. 🕵️♀️
- Knowledge Management: Helping us document and share our tech wisdom. 📚
You'll team up with the Service Desk, Level 2 analysts, infrastructure gurus, and our IT training specialists to fix issues fast and keep everyone happy. You'll also get involved in exciting projects like hardware upgrades, office moves, and app rollouts. 🚀
This apprenticeship is all about blending structured learning with practical, hands-on experience in a real professional setting.
We're Looking For You If You Have:
- The Right Attitude: We're more interested in your potential than your past experience.
- Curiosity: A genuine hunger to learn and explore the world of IT. 🤔
- Clear Communication: You can explain tech stuff clearly and friendly. 👋
- Attention to Detail: You follow instructions carefully and with precision.
- Problem-Solving Skills: Comfortable tackling simple tech hiccups and knowing when to ask for backup. 💪
- Professionalism: Responsible with equipment and super serious about data security. 🔒
Bonus Points (Desirable Experience):
- Previous experience in customer service, IT support, office support, or tech troubleshooting.
- Familiarity with Microsoft 365, Teams, Outlook, Windows 11, Intune, printers, or mobile phones.
- Experience in a professional, legal, or client-facing role.
- Proof of self-learning, problem-solving skills, or a passion for tech outside of school.
Qualifications:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- You shouldn't have a qualification at the same or higher level in a similar subject already.
Work Hours:
35 hours per week, Monday to Friday, 9:00 AM - 5:00 PM. ⏰
What Makes Us Special:
We're not your average firm! We're building an open, human-first culture where you're more than just your job title. We champion healthy and happy lives for our team, with resources for wellbeing and a commitment to flexible working. 🧘♀️🕺 Our Diversity, Equity, and Inclusion initiatives mean we value every single person, celebrating differences and fostering a supportive environment. We encourage applications from *everyone*! 🌈
Future Prospects:
Get this: 90% of our apprentices land permanent roles after finishing – that's 20% higher than the national average! 🌟
Ready to Apply?
Click that apply button to learn more and submit your application. Don't wait too long – applications can close early! 🏃♀️💨
Key responsibilities
- Provide high quality technical support to colleagues across the firm.
- Perform deskside support, endpoint troubleshooting, and incident resolution.
- Assist with Microsoft 365, mobile device, printing/scanning, and AV support.
- Collaborate with IT teams to ensure efficient issue resolution.
- Support IT project activities, including hardware refreshes and application deployments.