Customer Service Engineering Degree Apprenticeship

About the role

Ready to launch your career into the stratosphere? 🚀 Airbus is seeking bright minds for our incredible Apprenticeship Programme, and there's no limit to how many roles you can explore! ✨ Just remember, you can only move forward with one position at a time. So, scout out all the awesome opportunities and dive into the ones that totally align with your dreams and experience.

What's in it for you? 🤩

• Salary: A cool £23,245 to kickstart your earnings! 💰
• Work Hours: Just 35 hours per week, with the sweet bonus of half-day Fridays! 🏖️
• Time Off: A generous 25 days of holiday, plus bank holidays! 🗓️
• Perks: Pension scheme, success share, and a whole bunch of other flexible benefits to level up your life! 😎

About Us & Your Journey: ✈️

Join Airbus and get ready for a career that's anything but ordinary! Our Apprenticeship Programme is your ticket to top-tier training, equipping you with the skills, knowledge, and experience to make a real impact. Imagine gaining qualifications without the debt, all while mastering new skills through vocational training and earning a competitive salary. Pretty epic, right?

The Customer Services team is the backbone of the entire Airbus fleet, providing essential in-service solutions, maintenance guidance, and ensuring every aircraft is safe and airworthy. As a Customer Services Engineering Apprentice, you'll be the go-to person for our customers, offering support and solving technical queries to guarantee their satisfaction with every single interaction.

Your adventure kicks off with a nine-month vocational foundation diploma. After that, you'll team up with our seasoned experts at Filton, getting your hands dirty with real engineering work on our Commercial Aircraft Programmes. You'll be placed in a department with massive career potential, including:

• Scheduled Maintenance: Collaborate with Design Office, customers, and aviation authorities to shape the Airbus Maintenance Program. 🛠️
• Service Bulletins Retrofit solutions: Help implement recommended, mandated, and customer-requested in-service modifications. ✅
• Ground Support Equipment & Tooling: Design, test, and validate the essential tools and equipment that keep our aircraft flying. 🔧
• Technical Data: Create approved maintenance procedures and parts catalogues for seamless aircraft operations. 📖
• Spares Engineering: Provide crucial support for repairs by tackling technical issues alongside procurement, production, logistics, and quality teams. 📦
• Supplier Management: Work closely with our suppliers to get the documentation needed to support Airbus and our customers. 🤝

Beyond your core work and studies, you'll unlock fantastic training opportunities across various subjects. We also encourage you to jump into extracurricular education and community projects to broaden your horizons and boost both your professional and personal growth. 🌱

We believe in giving our apprentices plenty of flexibility. You'll gain deep technical knowledge in your chosen area while also developing a diverse skill set through rotations across different Customer Service departments. This powerful mix of academic learning, hands-on experience, and specialized training will set you up for a truly successful and impactful career. 🌟

What You'll Need to Shine: ✨

To be eligible for this apprenticeship, you'll need to meet these requirements:

• Academic Excellence:
• A minimum of 112 UCAS points.
• OR 3 A Levels with grades of BBC or higher, including Maths at grade B or higher AND Physics or Chemistry at grade C or higher. A further Level/AS-Level/BTEC Diploma is also required.
• OR BTEC Extended Diploma in a relevant engineering field (Aeronautical Engineering, Advanced Manufacturing in Engineering, Construction and the Built Environment, Electrical/Electronic Engineering, Engineering, Land-based Technology, Manufacturing Engineering, Mechanical Engineering, or Operations and Maintenance Engineering) with a minimum grade of DMM or D (for Advanced Manufacturing Engineering).
• OR T Levels with a minimum overall grade of Merit in Engineering and Manufacturing. An additional Level 3 Maths qualification is a plus but not essential.
• Core Skills: GCSE Maths and English (Language and Literature) with a minimum grade of 5/B.

Show Us What You've Got! 💡

• Submit your CV, clearly stating your grades and whether they are predicted or achieved.
• Craft a compelling Cover Letter that highlights your passion and suitability for this apprenticeship.
• Bring your natural curiosity and excitement to explore and thrive in a dynamic, ever-changing environment. 🤔
• Demonstrate your ability to manage problems and communicate effectively to resolve them in a fast-paced setting. 🗣️
• Fuel your application with a genuine passion for Aerospace and shaping the sustainable future of the civil aircraft market. 🌎

Level Up Your Application: 🔥

We're eager to get to know the real you – beyond just grades and school achievements! In your cover letter, tell us:

• Why Airbus and this apprenticeship? What excites you about Airbus, our values, or the future of aerospace? How do you envision yourself growing with us on this unique path?
• What skills and experience do you bring? Think about projects, hobbies, or academic work that showcase your practical skills. Personal projects, academic achievements, and extracurricular activities all count!

Important Stuff to Know: 📋

• Grades: If you're currently on predicted grades, your offer will be conditional on achieving the required grades before the apprenticeship start date.
• Security Clearance: You'll undergo a BPSS (Baseline Personnel Security Standard) check. Depending on the role, you might also need UK SC-level Security Clearance or Export Control. 🕵️
• Right to Work in the UK: You must have current legal authorization to work in the United Kingdom for the entire duration of the programme. More info can be found on the Government Website. 🇬🇧
• Levy Funding: You must be eligible for levy funding. Our apprenticeship roles do not meet the minimum requirements for sponsoring migrant workers.

AI Guidance: We know you might be thinking about using AI to help with your application. Please read our guidelines on the use of AI for recruitment at Airbus before you do! 🤖

Questions? 🤔

If you need any adjustments to make your application process smooth and accessible, please don't hesitate to reach out to us via email at apprentices@airbus.com​. We'll handle any information you share with the strictest confidence.

This role requires an awareness of any potential compliance risks and a commitment to act with integrity, forming the bedrock of our Company’s success, reputation, and sustainable growth. 💯

Ready to Apply? Click the apply button to get started and discover more! 🚀 Pro-tip: Applications might close early, so don't delay – apply today to avoid missing out!

Key responsibilities

• Provide support and assistance with technical queries and new solutions ensuring customer satisfaction
• Engage in real engineering work on Commercial Aircraft Programmes
• Define and establish Airbus Maintenance Programs
• Design, test, validate and support tooling and equipment for aircraft maintenance
• Produce approved maintenance procedures and parts catalogues

Skills