Apprentice Service Delivery Coordinator

About the role

🚀 Apprentice Service Delivery Coordinator 🚀

Ready to kickstart your career and make a real impact? We're on the hunt for enthusiastic individuals to join our team as Apprentice Service Delivery Coordinators! You'll be at the heart of our engineering inspection services, ensuring everything runs like clockwork and our clients are thrilled. 🌟

What you'll be doing:

• Master the Schedule: Keep our engineering teams running on time by managing daily schedules. 🗓️
• Client Connector: Be the go-to person for client inquiries, resolving issues, and keeping them in the loop. 📞
• Progress Tracker: Monitor inspection progress and flag any bumps in the road to keep things moving smoothly. 🚧
• Record Keeper Extraordinaire: Maintain super-confidential service records and account details, making sure everything is spot-on. ✍️
• Team Player: Collaborate closely with our awesome operational, technical, and engineering teams to ensure seamless service delivery. 🤝
• Improvement Innovator: Spot ways to make our processes even better and contribute to a high-performing service. ✨
• Confidentiality Champion: Uphold impartiality and confidentiality in all your dealings, adhering to our strict quality standards. 🔒
• Support System: Lend a hand with various administrative and coordination tasks to support the whole team. 🙌

What you'll bring:

• A can-do attitude and a willingness to learn. 💪
• Great communication skills – you're comfortable talking to clients and colleagues. 🗣️
• A knack for organization and attention to detail. 🧐
• The ability to work well as part of a team. 🧑‍🤝‍🧑

This is an incredible opportunity to gain hands-on experience in a dynamic industry. If you're looking for a role where you can learn, grow, and contribute, apply now! 👇

Key responsibilities

• Manage the daily scheduling of engineering teams to ensure efficient and effective service delivery
• Act as a key point of contact for client service requests, issue resolution, and operational updates
• Maintain and update service records confidentially, ensuring compliance with relevant regulations and contractual obligations
• Track inspection progress using BTIS scheduling systems and escalate potential delays or operational risks to line management
• Work closely with operational and technical teams to ensure seamless coordination of inspection services

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))