It Technician Apprentice

About the role

🚀 Join Our Tech Squad as a Customer Support Specialist! 🚀

Are you a problem-solver who thrives in a fast-paced environment? Do you have a knack for all things tech and a passion for keeping customers happy? If so, we want YOU! ✨

What You'll Be Doing:

• Keeping a close eye on our awesome customer portfolio and jumping in to fix any issues that pop up. 🛠️
• Becoming a hero for network and equipment problems – think software glitches, hardware hiccups, and infrastructure challenges. We’ll define the mission (and the SLA!), you’ll lead the charge to victory! 🏆
• Being the go-to person for anything computer, server, peripheral, or cloud-app related. ☁️
• Making sure all our systems, change requests, and service calls are updated in real-time. Detailed notes are your superpower! 📝
• Being the liaison between us and manufacturers, suppliers, ISPs, and other tech wizards. 🤝
• Juggling your daily tasks like a pro to hit our service goals, keep things running smoothly, and implement cool changes. 🗓️
• Proactively spotting opportunities to make our service even better and more efficient for our customers. You’re always thinking ahead! 🤔💡
• Raising flags for any issues, solving them if you can, or escalating like a champ. Your goal is to provide a stellar customer experience through all communication channels. 📞💬
• Building and maintaining awesome, professional relationships with both our customers and your amazing colleagues. Teamwork makes the dream work! 🙌

If you're ready to level up your career and make a real impact, apply now! 👇

Key responsibilities

• Monitor customer portfolio and respond to incidents.
• Manage problems to resolution for network and equipment failures.
• Ensure real-time updates of systems, service calls, and queries.
• Act as point of contact for technical issues with external organisations.
• Manage day-to-day tasks and responsibilities to meet service levels.

Entry requirements

GCSE in: (English (grade 3+ (D or above)), Maths (grade 3+ (D or above)))