It Technician Apprentice

About the role

🚀 Customer Success & Technical Support Specialist 🚀

Are you a tech-savvy individual ready to dive into the world of IT problem-solving and customer delight? We're looking for someone like you to join our dynamic team!

What you'll be doing:

• Keeping a close eye on our awesome customers' tech and jumping into action when issues pop up. 🕵️‍♀️
• Becoming a wizard at resolving network and equipment glitches – from software to hardware, servers to cloud apps, and everything in between! 💻🔧
• Making sure all our systems, requests, and updates are on point and logged in real-time with super detailed notes. ✍️
• Being the go-to person for technical chats with manufacturers, suppliers, ISPs, and other cool support teams. 📞
• Mastering your daily tasks, time, and responsibilities to hit our service goals and keep things running smoothly. ⏱️
• Spotting opportunities to make our customers' tech experience even better and more efficient. ✨
• Troubleshooting, escalating, and finding brilliant solutions to keep our customers happy and informed. 💡
• Building and maintaining top-notch relationships with both our customers and your amazing colleagues. 🤝

What you bring:

• A passion for technology and solving problems.
• Excellent communication skills to connect with everyone.
• The ability to manage your time effectively and stay organized.
• A proactive mindset and a desire to go the extra mile.

If you're ready to make a real impact and grow your career, hit that apply button! 👇

Key responsibilities

• Respond to customer incidents and monitor customer portfolio
• Manage problems to resolution for network or equipment failures
• Ensure real-time updates of systems and complete detailed call notes
• Act as point of contact for technical issues with external organisations
• Manage day-to-day tasks and responsibilities to achieve service levels

Entry requirements

GCSE in: (English (grade 3+ (D or above)), Maths (grade 3+ (D or above)))