Level 3 It Solutions Technician Apprenticeship – Dereham Neatherd High School

About the role

IT Support Technician 🚀

Are you a tech-savvy individual ready to dive into the exciting world of IT support? We're looking for enthusiastic individuals to join our dynamic team and keep our school's technology running smoothly! 💻

What You'll Be Doing:

• Being the first point of contact for all IT-related questions and requests through our central helpdesk. 📞
• Getting hands-on with setting up, configuring, and maintaining our hardware, software, and network systems. 🔧
• Keeping our digital space secure by monitoring network security and ensuring we're compliant with data protection and GDPR rules. 🔒
• Onboarding new team members by setting up their accounts and revoking access when needed. 👋
• Lending a hand with the upkeep and repair of IT gear, printers, and classroom tech. 🖨️
• Helping with regular system backups and making sure our network is stable across the entire school. 🌐
• Providing technical wizardry for audio-visual equipment and during school events. 🎤
• Pitching in on IT projects and upgrades across the Trust. 🏗️
• Boosting cybersecurity awareness and teaching staff and students about safe digital habits. 🛡️
• Championing safeguarding and maintaining absolute confidentiality at all times. ✨

This is a fantastic opportunity to gain valuable experience and make a real difference in a supportive environment. If you're passionate about technology and eager to learn, we want to hear from you! 🙌

Key responsibilities

• Provide first-line support for IT issues and service requests via the central helpdesk.
• Install, configure, and maintain hardware, software, and network systems.
• Monitor and maintain network security, ensuring compliance with data protection and GDPR regulations.
• Set up new users, manage accounts, and remove access when staff or students leave.
• Support the maintenance and repair of IT equipment, printers, and classroom devices.

Entry requirements

GCSE in: (English (grade 4 - 9 or equivalent), Maths (grade 4 - 9 or equivalent))