Apprentice Medical Administrator

About the role

Patient Experience Coordinator 🌟

Ready to be the friendly face and voice of our team? We're looking for a motivated individual to join us as a Patient Experience Coordinator! Your role will be crucial in ensuring every patient feels welcomed and supported from the moment they connect with us.

What you'll be doing:

• First Impressions: Greet and guide patients with a smile, making sure they feel comfortable and informed. 👋
• Phone Guru: Handle incoming phone calls, providing clear and helpful information. 📞
• Appointment Ace: Master our appointment system, booking, rescheduling, and managing patient schedules efficiently. 🗓️
• Information Hub: Act as the main point of contact for patients, fielding questions and relaying messages to our clinical team. 📣
• New Patient Onboarding: Assist with patient registration, ensuring all details are captured accurately. 📝
• Data Dynamo: Process patient information, both digitally and on paper, accurately and in line with our policies. 💻📄

What we're looking for:

• Excellent communication and interpersonal skills.
• A knack for organization and attention to detail.
• The ability to work effectively in a fast-paced environment.
• A friendly and professional demeanor.
• Comfort with using technology and digital systems.

Join our team and make a real difference in people's healthcare journey! ✨

Key responsibilities

• Greeting and directing patients
• Taking telephone enquiries
• Managing the appointment system and assisting patients
• Distributing information for the clinical team
• Processing patient information and registration