Apprentice Business Support Administrator

About the role

Ready to kickstart your career and gain serious skills? ✨ We're on the hunt for an enthusiastic and organised Apprentice Business Support Administrator to join our awesome Practice Education and Apprenticeship Administration Team within People Services. This is your chance to dive into the world of work while smashing a Level 3 Business Administration Apprenticeship! 🎓 You'll be a pro at practical and professional skills, supporting learners, apprentices, educators, staff, training providers, and university pals. 🤝 In this fast-paced, friendly team, you'll handle enquiries, keep records spick and span, help out with meetings and learning events, master Microsoft Office and Trust systems, and be key to making our education and workforce development activities run like clockwork. ⚙️ We'll back you up every step of the way, helping you apply your apprenticeship knowledge and grow your confidence. 💪 We need positive, reliable legends who are eager to learn and committed to delivering top-notch service. In return? You'll get hands-on NHS experience, a recognised qualification, and a super strong foundation for your future. 🚀 This role is all about supporting learning, education, and workforce development across the Trust. You'll be the go-to for coordinating info, supporting projects and events, keeping records tight, and making sure everyone gets an efficient service. You'll be chatting with staff, learners, universities, and training providers, building your confidence in professional communication and customer service. 🗣️ Get a taste of NHS systems and processes, understanding how support services power high-quality healthcare. As part of our supportive team, you'll help keep daily operations smooth, tackle enquiries, contribute to improvements, and build the skills for a killer admin career. 🌟

Job Purpose: Work within the Practice Education and Apprenticeship Administration Team, delivering high-quality admin and clerical support as part of the People Services Directorate. This apprenticeship is part of our commitment to building a strong admin workforce and creating future NHS career paths. 🌟 You'll get a structured path to gain valuable work experience, develop professional skills, and earn a recognised Business Administration qualification, all while helping deliver Practice Education services. You’ll learn and use a bunch of admin skills in a supportive setting, making sure education and workforce development run efficiently. Completing the apprenticeship programme, including all learning and assessments, is a key part of this role and your contract. You'll be expected to fully engage with and complete the apprenticeship alongside your job duties. ✅

Duties and Responsibilities:

• Provide top-tier admin and clerical support to the Practice Education and Apprenticeship Administration Team.
• Handle enquiries from learners, apprentices, staff, educators, training providers, and universities politely, helpfully, and promptly. Escalate issues when needed. 👂
• Support the admin of placements, apprenticeships, development programmes, inductions, meetings, and learning events.
• Maintain accurate electronic records, spreadsheets, databases, shared mailboxes, and filing systems, keeping all info confidential according to Trust policies. 🔒
• Arrange meetings, book venues, manage diaries, prep and share docs, take notes/minutes, and follow up on actions. 📅
• Use Microsoft Office and relevant Trust systems to create correspondence, presentations, reports, and other admin materials. 💻
• Actively participate in and successfully complete the Level 3 Business Administration Apprenticeship, applying your learning to tasks and service improvements. 💯

Profile:

• Motivated and committed to learning, ready to fully engage with the Level 3 Business Administration Apprenticeship. 🔥
• Great written and verbal communication skills, with a professional and helpful attitude.
• Ability to organise and prioritise tasks, manage your time like a pro, and hit deadlines. ⏱️
• Accurate and detail-oriented when maintaining records, processing info, and creating documents. 🧐
• Confident using, or keen to learn, Microsoft Office and relevant Trust systems.
• Able to work solo or as part of a busy admin team. 🧑‍🤝‍🧑
• Adaptable, eager to learn, and able to respond positively to changing priorities and feedback.
• Understands the importance of confidentiality, information governance, and professional conduct.
• Committed to providing a high-quality service and living the Trust's values daily. ❤️

This role offers structured chances to develop and use your admin skills in a supportive workplace. You'll help improve team processes while nailing all your apprenticeship learning and assessment requirements. 🌟

Key responsibilities

• Provide administrative and clerical support to the Practice Education and Apprenticeship Administration Team.
• Respond to enquiries from learners, apprentices, staff, educators, training providers and universities.
• Support the administration of placements, apprenticeships, development programmes, induction activities, meetings and learning events.
• Maintain accurate electronic records, spreadsheets, databases, shared mailboxes and filing systems.
• Actively participate in and successfully complete the Level 3 Business Administration Apprenticeship.

Entry requirements

Essential qualifications (Essential Demonstrates the motivation, commitment, and capability to engage with and complete the Level 3 Business Administration Apprenticeship. GCSE grade 4 or equivalent in English and Maths. Evidence of continuing professional and personal development.)

Skills