It Technician Apprentice
Concero Education · East Of England · SG4 9RS
About the role
IT Technician Apprentice 🚀
Concero was born in 2008 from a vision by James Morris and Bradley Clegg to revolutionize education technology. We're all about designing, building, and supporting educational organisations with top-tier tech services.
About the Role:
As an IT Technician Apprentice, you're a superstar 🌟 in delivering our education-focused tech services. Your mission? To empower school communities to feel confident and comfortable using technology for teaching and learning. You'll be the go-to for first-line tech problem-solving and network management, building awesome relationships based on honesty and trust with school staff. Plus, you'll keep things running smoothly by ensuring we meet our contractual promises! 🤝
What You'll Be Doing:
- Keep a close eye on your schools and jump on any tech issues they log. 🚨
- Tackle and fix network or equipment problems – software, hardware, the whole shebang! 💻
- Make sure all your work is logged accurately and in real-time. ✍️
- Be the friendly face for technical queries with manufacturers, suppliers, and other tech wizards. 🧙♂️
- Manage your day like a pro to hit our service goals and keep things running smoothly. 🗓️
- Spot opportunities to make things even better for our schools. 💡
- Be the first point of contact for tech issues, ensuring everyone has the best possible experience. 😄
- Maintain awesome professional relationships with everyone you meet. 👍
What You'll Need:
- A driver's license and your own car (mileage is covered, dw!) 🚗
- Basic IT skills to get you started. 🤓
- A hunger to learn and grow! 🌱
- You're a total team player. 👯
- Great communication skills. 🗣️
- A sharp eye for detail. 👀
- Loads of initiative and drive! 🔥
Entry Requirements:
- 3 GCSEs (or equivalent) at Grade 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at Grade 3+ (D or above).
- *Important:* You shouldn't have already completed a qualification at the same or a higher level in a similar subject.
Work Hours:
- 37.5 hours per week
- Choose between 8am - 4pm or 8:30am - 4:30pm. ⏰
Perks of the Job:
- Health & Wellness: We've got your back with medical, dental, and vision coverage for you and your loved ones. ❤️
- Flexibility: Concero is all about a healthy work-life balance. Enjoy a generous holiday allowance (plus bank holidays!). 🏖️
- Future Prospects: Over 90% of our apprentices land permanent jobs after completing their program – way above the national average! 🎉
About QA:
Our apprenticeships are your ticket to gaining new skills, earning while you learn, and launching an amazing career. We're a top training provider with over 50,000 successful graduates! 🎓
Ready to join the Concero crew? Apply now!
Key responsibilities
- Monitor customer portfolio and respond to logged incidents.
- Manage problems to resolution for network or equipment failures.
- Ensure all systems, change request forms, service calls, and queries are updated in real-time.
- Act as point of contact for technical issues with manufacturers, suppliers, ISP, and external support organisations.
- Manage day-to-day tasks, time, and responsibilities to ensure service levels are achieved.