It Technician Apprentice
Concero Education · South East · SL9 8RJ
About the role
IT Technician Apprentice 🚀
About Concero:
Since 2008, James Morris and Bradley Clegg have led Concero in revolutionizing education tech. We're all about designing, building, and supporting schools with top-notch technology services and solutions. 🏫
About the Role:
Ready to be the tech wizard behind amazing school experiences? ✨ As an IT Technician Apprentice, you'll be crucial in making sure our education tech services run smoothly. Your mission? To empower school communities to rock their teaching and learning with tech! 💻 You'll be the go-to for first-line tech fixes, network wizardry, and building solid, trustworthy relationships with school leaders and staff. Plus, you'll keep us on track with our commitments! 💯
What You'll Be Doing:
- Keep a close eye on your school "portfolio" and jump on tech issues as they pop up. 🛠️
- Be the hero who solves network or equipment dramas, from software glitches to hardware hiccups, including computers, servers, peripherals, and cloud apps. ☁️
- Log all your awesome work in real-time – think system updates, change requests, and detailed call notes. ✍️
- Be the main point of contact for tech questions with manufacturers, suppliers, and other support teams. 📞
- Juggle your daily tasks like a pro to hit service goals and keep our proactive maintenance and changes on point. ⏰
- Spot opportunities to boost customer value and make our service even sharper and more responsive. 💡
- Flag and sort out issues, or escalate them like a boss, while always offering clear solutions and a fantastic customer experience. 🗣️
- Maintain awesome professional relationships with everyone you connect with – clients and colleagues alike! 😎
Skills That Are a Plus (But We Can Teach You!):
- Got a driving license and your own wheels? 🚗 Mileage is covered!
- Flexible attitude 💪
- Basic IT know-how 🤓
- Eagerness to learn new things 🧠
- Team player vibes 🙌
- Great communication skills 💬
- Attention to detail is key! 👀
- Show us your initiative and drive! 🔥
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- You shouldn't already have a qualification at the same or a higher level in a similar field.
Working Hours:
- 37.5 hours per week
- Shifts: 8am - 4pm or 8:30am - 4:30pm ⏰
What's In It For You:
- Health & Wellness: We've got your back with medical, dental, and vision coverage for you and your loved ones. 💖
- Flexibility: Concero is all about a safe, supportive, and flexible work environment. We know downtime is important, so enjoy a generous holiday allowance plus bank holidays. 🏖️
- Future Prospects: Over 90% of our apprentices land permanent roles post-apprenticeship – that's 20% above the national average! 🚀
About QA:
Our apprenticeships are your ticket to awesome skills, earning as you learn, and kickstarting an amazing career. With 50,000+ graduates and a spot in the top 50 training providers, we're dedicated to your success. ⭐
Ready to Join the Concero Crew? Apply Now!
Key responsibilities
- Responding to and managing customer incidents.
- Resolving network and equipment failures, including software, hardware, and infrastructure issues.
- Ensuring real-time updates of all systems, forms, service calls, and queries with detailed notes.
- Acting as a primary point of contact for technical issues with manufacturers, suppliers, and external support.
- Managing day-to-day tasks and responsibilities to achieve service levels and maintenance objectives.