First Line Support Digital Apprentice
Ross & Liddell · Scotland · EH12 5DR
About the role
Apprentice - Front of House Team ๐
Who we are:
Founded way back in 1854, Ross & Liddell is a legendary name in Scottish property management. We're talking over 170 years of experience keeping residential and commercial properties running smoothly across Scotland! ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ We're all about outstanding customer service, smart solutions, and being there for homeowners, tenants, and property owners. We're constantly leveling up with new tech and keeping things fresh. ๐
The role:
We're growing and need a motivated Apprentice to join our front-of-house crew! This is your chance to kickstart your career and learn the ropes in a supportive environment. ๐
What you'll be doing:
- Digital Dynamo: Manage shared email inboxes (Outlook) like a pro, sorting emails and keeping records super tidy. ๐ง
- Invoice Ace: Process electronic invoices, update our systems, and track payments and important docs. ๐งพ
- Supplier Liaison: Chat with contractors and suppliers to sort out invoice issues and get all the info we need. ๐ค
- Finance Friend: Help our finance team by creating digital records, processing documents, and talking to them about payments. ๐ฐ
- System Savvy: Get to grips with our CPL Property Management System and databases to track tasks and keep account info bang on.
- CPL Superuser: Become our go-to expert for the CPL system! ๐ช
- Customer Champion: Handle incoming calls, figure out what people need, take messages, and help clients with payment and account queries. ๐
- Calendar King/Queen: Manage electronic diaries, reminders, and deadlines to make sure everything gets done on time. ๐๏ธ
We're looking for someone with:
- Awesome communication skills ๐ฃ๏ธ
- A professional and friendly vibe ๐
- Great organisational skills ๐๏ธ
- A keen eye for detail ๐
- Top-notch time management โฑ๏ธ
- Confident IT skills ๐ป
- A positive attitude and a hunger to learn! ๐ฅ
- A professional phone manner โ๏ธ
The Deets:
- Hours: 9am - 5pm
- Perks: Competitive salary ๐ธ, Annual bonus ๐, Your birthday off! ๐ฅณ, Generous annual leave ๐ด, Health & wellbeing support โค๏ธ, An amazing team environment.
Your Future:
90% of our QA apprentices land permanent jobs after finishing! That's way higher than the national average. ๐ This apprenticeship is designed to give you all the training and support you need, with a dedicated QA skills coach and your work mentor. You'll gain valuable experience and a nationally recognised SCQF Level 6 qualification.
Ready to start your career journey and get qualified at the same time? APPLY NOW! โจ
Key responsibilities
- Manage shared digital inboxes, allocate emails, and maintain accurate records.
- Process electronic invoices, update internal systems, and maintain digital tracking logs.
- Communicate with contractors and suppliers to resolve invoice queries and update records.
- Support finance by creating digital records, processing documentation, and liaising with the finance team.
- Deliver customer service by handling incoming calls, triaging enquiries, and supporting clients.