It Technician Apprentice (propergeeks Ltd)

About the role

IT Support Apprentice 🚀

Are you ready to level up your tech skills and dive into the world of IT support? We're on the hunt for enthusiastic individuals aged 18+ to join our team as IT Support Apprentices! 💻✨ This is your chance to gain hands-on experience, learn from the pros, and kickstart your career in a dynamic and fast-paced environment.

What you'll be doing:

• Become a tech wizard, diagnosing and fixing hardware and software issues that pop up. 🔧
• Leverage your knowledge of Windows and Mac OS to solve user problems, whether they're right next to you or online. 🖱️
• Be the friendly face (and voice!) of our store, assisting customers in person and over the phone and digital channels with their tech needs. 💬
• Help customers find the perfect hardware, software, ink, and accessories for their setup. 🛍️
• Keep our shop and workshop looking sharp and organised – cleanliness is key! 🧼
• Follow company procedures for handling devices, keeping data safe, and managing customer records. 🔒
• Adhere to safety guidelines for electrical goods, chemicals, and general security routines. ⛑️
• Actively participate in training courses as part of your Apprenticeship Learning Plan. 📚
• Uphold our commitment to Equal Opportunities and Equitable Access. 🤝
• Represent the company professionally by adhering to our dress code. 👔
• Master the diagnosis and repair of computerised device and software failures, plus installations. 🛠️
• Showcase and sell our awesome range of hardware and software products at the counter and over the phone. 📈

What you'll need:

• A passion for technology and a willingness to learn. 🔥
• Good communication and customer service skills.
• Basic understanding of Windows and Mac OS.
• Ability to follow instructions and procedures.
• Team player attitude. 💪

Ready to join the team? Apply now!

Key responsibilities

• Assist in the diagnosis and repair of hardware/software failures and user issues
• Interact with customers to answer queries and assist with product sales
• Troubleshoot issues using knowledge of Windows and Mac OS software
• Comply with company dictated procedures for data security, safety, and operations
• Maintain good and safe housekeeping standards in the shop and workshop areas