Team Leader Apprenticeship - Libraries (l3 Customer Services Specialist)

About the role

Apprenticeship Opportunity: Operational Excellence & Team Leadership 🚀

Ready to dive into a hands-on apprenticeship where you'll gain real-world experience and make a tangible impact? This role is all about learning by doing and shaping the future of our operations! 💡

What You'll Be Doing:

• Hands-On Learning: The majority of your apprenticeship will be spent actively working, learning new skills, and contributing to our team. Get ready for practical, on-the-job training! 💪
• Resource Management: You'll play a key role in managing teams and resources to successfully deliver tasks, all while keeping a close eye on budgets and targets. We're all about efficiency and sustainability! 💰
• Environmental Impact: A crucial part of your role will be actively working to reduce our carbon footprint and business costs. Your efforts will directly contribute to a greener future. 🌍
• Stakeholder Collaboration: Build strong relationships with our stakeholders, collaborating to identify and implement exciting improvement opportunities. 🤝
• Inclusive Leadership: Champion equity, diversity, and inclusion principles by leading and managing the team to ensure these values are integrated into everything we do. ❤️
• Site Security: As a key holder, you'll be responsible for opening and securing our sites, ensuring a safe and efficient environment. 🔒
• Sustainable Operations: Contribute to the development and execution of sustainable operational plans, supporting projects and initiatives that drive organizational goals. 🌱
• Performance Management: Set, monitor, and manage objectives and performance metrics that align with our overall organizational outcomes. 📊
• Event Excellence: Deliver and develop high-quality events and activities that engage and inspire. 🎉
• Compliance Champion: Ensure strict adherence to policies, procedures, health and safety regulations, and all relevant legislation. ✅

This apprenticeship offers a fantastic opportunity to develop leadership skills, gain broad operational experience, and contribute to a forward-thinking organization. If you're motivated, eager to learn, and ready to take on responsibility, we want to hear from you! ✨

Key responsibilities

• Collaborate with stakeholders to identify and support improvement opportunities.
• Support the development and implementation of sustainable operational plans and contribute to projects.
• Act as a key holder and open and secure sites as appropriate.
• Deliver and develop high-quality events and activities.
• Monitor compliance with policies, procedures, and health and safety requirements.

Entry requirements

GCSE in: (Customer Service (or similar) (grade Level 2 or equivalent), English (grade C/5), Maths (grade C/5))