Customer Service/admin Apprenticeship

About the role

Healthcare Support Officer 🏥

Ready to make a real impact? We're looking for a dedicated and organized individual to join our team as a Healthcare Support Officer. This is a fantastic opportunity to gain experience in a dynamic healthcare environment and contribute to patient well-being. 💪

What you'll be doing:

• 🗓️ Scheduling appointments for patients.
• 📞 Handling requests for home visits and urgent calls with efficiency and care.
• 🤝 Responding to a wide range of inquiries from patients, visitors, and colleagues, providing assistance and information.
• 📦 Processing and filing incoming mail according to established protocols.
• 💰 Accurately recording all petty cash transactions in the designated cashbook.
• ✨ Maintaining a clean, safe, and welcoming reception and waiting area.
• 🗣️ Actively participating in staff meetings and other relevant gatherings.
• 🚀 Engaging in training courses essential for your role and professional development.
• ✅ Adhering to all protocols and procedures outlined in the Staff Handbook.

If you're a proactive problem-solver with excellent communication skills and a passion for helping others, we want to hear from you! 🌟

Key responsibilities

• Making appointments for patients
• Responding to patient, visitor and staff queries, requests and urgent calls
• Processing and filing incoming mail according to protocols
• Recording all petty cash transactions
• Maintaining a safe and tidy reception and waiting area