Technical Support Engineering Apprentice Level 4

About the role

Junior Technical Support Engineer Apprentice 🚀

Are you ready to dive into the exciting world of technology and problem-solving? We're looking for enthusiastic and motivated individuals to join our team as Junior Technical Support Engineer Apprentices! This is your chance to gain hands-on experience, learn from industry experts, and kickstart a rewarding career. 😎

What You'll Be Doing:

• Be the First Point of Contact: Handle customer technical questions and help figure out what's going on. 🧐
• Team Up with the Pros: Assist our skilled support engineers in troubleshooting tricky technical problems. 🤝
• Get Hands-On: Help test out equipment for all sorts of cool customer projects. 🧪
• Become a Detective: Investigate equipment glitches, explore the root causes, and brainstorm clever solutions. 💡
• Support Big Projects: Contribute to engineering projects and in-depth technical explorations. 🏗️
• Share Your Knowledge: Create and update helpful guides and "how-to" documents so everyone's in the loop. 📚
• Document Your Discoveries: Produce clear and concise technical notes, reports, and presentations. ✍️
• Master Your Tools: Become proficient with Microsoft 365, including Word, Excel, and PowerPoint. 💻
• Own Your Day: Plan and organize your daily tasks, with guidance from your supportive team. 🗓️
• Learn from the Best: Work closely with experienced engineers and technologists, soaking up their wisdom. 🌱
• Become an Expert: Develop a deep understanding of our cutting-edge equipment and its diverse applications. 🧠
• Hit the Road (Eventually): In the later stages of your apprenticeship, you may have the opportunity to visit customer sites. ✈️

This is an incredible opportunity to learn, grow, and make a real impact. Apply now and let's build the future together! ✨

Key responsibilities

• Respond to and assess customer technical enquiries
• Support engineers with troubleshooting technical issues
• Assist with testing equipment for different customer applications
• Investigate equipment issues and identify potential solutions
• Create and produce technical documentation

Entry requirements

GCSE in: (English (grade C/4 or above), Maths (grade C/4 or above), Sciences (grade C/4 or above)), A Level in: (Maths (or equivalent) (grade Pass), Science (or equivalent) (grade Pass))