Level 3 It Solutons Technician Apprenticeship – St Peters Cofe Academy

About the role

IT Support Technician 💻✨

About the Role:

Get ready to be the tech wizard 🧙 our Academy needs! You'll be the go-to person for keeping our IT systems running smoothly, supporting everyone from teachers to students. This role is all about making sure our tech helps learning and admin sparkle! ✨ Your duties might switch up as things change, but you'll always be involved in making sure our digital world is top-notch.

What You'll Be Doing:

• Day-to-Day Tech Heroics: Keep our IT systems humming for administration, teaching, and learning. 🚀
• Helpdesk Ace: Manage our IT helpdesk, logging issues, finding solutions, and asking for backup from your manager when you need it. 📞
• Task Master: Tackle routine IT jobs as your Line Manager directs. ✅
• Problem Solver: Help staff and students with any IT hardware, software, network, or operating system hiccups. 🛠️
• Installation Guru: Assist in setting up and maintaining Academy hardware like network gear, servers, workstations, projectors, and other cool teaching tools. 🖥️
• Classroom Companion: Pop into classrooms to help teachers and students with IT needs when requested. 🧑‍🏫
• Event Tech Support: Be the tech backbone for Academy events, from staff briefings to training sessions. 🎉
• Online Learning & Marketing: Support our online learning platforms, and even help out with online media and marketing vibes. 🌐
• Infrastructure Support: Help with ICT technical needs, which could involve hardware installs, infrastructure tweaks, or software updates. ⚡
• Routine Maintenance: Perform regular maintenance tasks following Academy rules. 🔧
• Backup Champion: Make sure our backup procedures are followed to keep everything safe. 💾
• Security Watchdog: Keep an eye out for information security threats, including student misuse of computers, and report them. 🛡️

We're Looking for Someone Who Will:

• Embrace Our Ethos: Support and champion our distinctive Christian character through our values, worship, and community spirit. 🙏
• Be a Mentor: Understand the importance of student well-being and development, offering pastoral and spiritual guidance. 🌱
• Grow and Support: Take charge of your own professional growth and help your colleagues shine too. 🌟
• Collaborate: Participate in the Academy's appraisal process and help others hit their goals. 🤝
• Follow the Rules: Adhere to Trust policies and procedures for keeping children safe in education. 😇

Key responsibilities

• Provide daily support for IT systems for administration, teaching, and learning.
• Operate the IT helpdesk system, documenting issues and recommending solutions.
• Support IT hardware, software, network, and operating system problems and queries.
• Assist with the installation and maintenance of Academy hardware, including network infrastructure.
• Execute routine IT tasks and maintenance activities as delegated.

Entry requirements

GCSE in: (English (grade 4–9 (A*–C)), Maths (grade 4–9 (A*–C)))