Project Coordinator - Customer Service Specialist Apprentice

About the role

🚀 Join Our Dynamic Team as a Customer Success Associate! 🚀

Are you ready to dive into the fast-paced world of customer support and make a real impact? We're looking for enthusiastic individuals to join us in ensuring our customers have an amazing experience. If you're organized, a great communicator, and love solving problems, this is the role for you! ✨

What You'll Be Doing:

• 📞 Onboarding Calls: Kickstart customer journeys by understanding their needs based on their contracts.
• 📦 Order Provisioning: Get orders set up and running smoothly, making sure we hit those crucial KPIs and SLAs.
• 🎟️ Ticket Management: Log, sort, and prioritize customer queries, keeping everything neat and tidy.
• 📊 Spreadsheet Savvy: Keep our deal tracking up-to-date by updating spreadsheets with order info.
• 🤝 Team Collaboration: Work hand-in-hand with our sales team and other partners to fix any order hiccups.
• 💡 Problem Solving: Team up with customers and internal teams to resolve issues and create positive interactions.
• 🔧 System & Site Management: Schedule and oversee system/service installations and site surveys.
• 📣 Communication Hub: Keep managers, your team, and other departments in the loop to ensure top-notch service and happy customers.
• 🌍 Support Where Needed: Jump in and help out other areas of the operations department when needed.
• 🎯 Performance Driven: Consistently meet your role's KPIs and SLAs.
• 🌟 Special Projects: Contribute to exciting special projects as they arise.
• ✅ Additional Duties: Be open to taking on other tasks as the company requires.

What We're Looking For:

• A can-do attitude and a passion for customer satisfaction.
• Strong organizational and multitasking skills.
• Excellent communication abilities.
• A proactive approach to problem-solving.
• The ability to work effectively both independently and as part of a team.

Ready to Level Up Your Career? Apply Today! 🚀

Key responsibilities

• Conduct onboarding calls to obtain an understanding of customers requirements
• Provisioning orders with relevant KPIs and SLAs
• Log, categorise and prioritise customer tickets
• Updating spreadsheets in line with orders
• Work with customers, internal or external, to resolve issues

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))