It Support Apprentice

About the role

IT Support Specialist 🚀

Ready to dive into the world of tech and be the first line of defense for our awesome IT systems? We're looking for sharp, motivated individuals to join our dynamic support team! 💻

What You'll Be Doing:

• Be the Go-To Person: You'll be the first point of contact for anyone experiencing an IT hiccup, whether it's a call, email, or a ticket. 📞📧
• Keep Track of Everything: Log, categorize, and prioritize incoming issues like a pro, making sure nothing slips through the cracks. ✍️
• Solve the Puzzles: Provide initial technical support for a range of things, including IT systems, hardware, network connectivity, and phone services. Think of yourself as a tech detective! 🕵️‍♀️
• Use Your Brains (and Our Resources): Troubleshoot issues by diving into our knowledge bases and following guidance from our seasoned engineers. 🧠
• Know When to Ask for Help: If you can't crack a tough one, you'll know exactly who to escalate it to – our awesome second and third-line teams. ⬆️
• Keep Everyone in the Loop: Communicate clearly and keep our users updated on the progress of their issues. Transparency is key! 🗣️
• Document Like a Boss: Maintain super accurate documentation and ticket notes – your future self will thank you! 📝
• Lend a Hand: Support general IT and operational tasks as needed. Every bit helps! 💪

What We're Looking For:

• Strong communication skills.
• A passion for technology and problem-solving.
• Ability to work effectively in a team.

Join us and kickstart your IT career! ✨

Key responsibilities

• Acting as first-line support for incoming incidents
• Logging, categorising, and prioritising incidents accurately
• Providing basic technical support for IT systems, hardware, network, and telephony services
• Troubleshooting issues and escalating unresolved incidents to senior teams
• Communicating with customers and maintaining accurate documentation and ticket notes

Entry requirements

GCSE in: (Any subject (grade 4+ (A-C)), Maths and English (grade 3+ (D or above)))