Marketing & Business Support Coordinator - Business Administration Apprentice

About the role

Are you ready to dive into the world of marketing and make a real impact? 🚀 We're looking for a dynamic individual to join our team and help us spread the word about exciting apprenticeship and course opportunities, as well as upcoming events! ✨

In this role, you'll be a social media wizard, creating and scheduling killer content that gets noticed. 📱 You'll also be a design whiz, crafting eye-catching newsletters, brochures, flyers, and other marketing materials using awesome tools like Canva. 🎨

Think of yourself as a brand ambassador – you'll be updating our website with fresh content and collecting inspiring learner success stories, employer case studies, and testimonials. 🌟 You'll also keep a finger on the pulse of our social media, monitoring engagement and helping us put together awesome marketing reports. 📊

Got great communication skills? You'll be the first point of contact for learners, employers, and customers, handling inquiries via phone, email, and online. 📞📧 You'll also be the go-to person for keeping our customer and marketing lead records up-to-date, making sure nothing slips through the cracks. ✅

You'll be instrumental in supporting learner onboarding, ensuring all the necessary paperwork is in order and referring any questions to the right people. 📝 You'll also be a pro at updating our CRM, MIS, and other systems, keeping learner and employer records accurate and audit-ready. 💻

Expect to prepare essential documents, presentations, spreadsheets, and professional communications for everyone involved. 📄 Plus, you'll be a master organizer, arranging meetings, inductions, and learner reviews, taking notes, and ensuring all agreed actions are followed up. 🗓️

Supporting course and event administration will be part of your jam, including managing bookings, sending out joining instructions, tracking attendance, and handling follow-up communications. 🎟️ You'll also keep our digital records super organized with data entry, filing, scanning, and secure document management. 📁

We love new ideas, so you'll have the chance to collaborate with colleagues on projects and suggest ways to make our marketing, administration, and customer communication even better. 🤔 Let's innovate together! 🎉

Key responsibilities

• Create and schedule social media posts and marketing content.
• Help deliver campaigns promoting apprenticeships, courses, recruitment opportunities and events.
• Design newsletters, brochures, flyers and other marketing materials using tools such as Canva.
• Act as a first point of contact for learners, employers and other customers, responding to telephone, email and online enquiries and referring these to colleagues where appropriate.
• Update CRM, MIS and other relevant business systems, helping keep learner and employer records accurate and ready for audit.