B&q Showroom Advisor Apprentice - Harlow

About the role

Showroom Advisor 🚀 | B&Q Harlow

Full-Time | Permanent Contract | 36.75 Hours/Week

Are you ready to level up your career? Join us at B&Q Harlow as a Showroom Advisor and help our customers bring their home improvement dreams to life! ✨ We're looking for enthusiastic individuals who are passionate about customer service and ready to make a real difference.

What You'll Be Doing:

• Be the go-to expert for customers, asking the right questions to recommend the perfect finance, products, and installation solutions. 💡
• Use cool design software to create inspiring visuals that turn customer visions into reality. 💻
• Manage multiple projects, supporting customers both online and in-store, guiding them from initial ideas to final delivery. 🚚
• Build awesome relationships with customers, colleagues, and installers to ensure top-notch service on every project. 🤝
• Turn your design flair and customer understanding into successful sales. 💰
• Collaborate with your team to solve problems and deliver amazing results. 🌟

What We're Looking For:

• Communication Skills: You're a natural talker and listener. 🗣️
• Team Player: You thrive in a collaborative environment. 🧑‍🤝‍🧑
• Problem Solver: You can tackle challenges head-on. 🤔
• Customer Focus: You genuinely love helping people. ❤️
• Attention to Detail: You don't miss a thing. 👀
• Flexibility: You're happy to work a rota including weekends, evenings, and bank holidays. 🗓️
• Motivation: You're driven by targets and enjoy the thrill of success. 📈
• Tech Savvy: You're comfortable using technology. 📱

Your Rewards:

• Competitive Hourly Rate: £14.10 per hour (£26,945 FTE). 💸
• Performance Bonuses: Up to £250 per quarter for hitting targets! 🎯
• Team Incentives: Extra rewards for team wins. 🎉
• Top Performer Award: A £3,000 bonus for our highest achievers. 🏆
• Apprenticeship Opportunity: Work towards a Level 3 Customer Service Specialist qualification! 🎓
• Awesome Benefits:
• Generous holiday allowance (6.6 weeks!) 🏖️
• Award-winning pension scheme 🏦
• ShareSave options 📈
• Employee Assistance Programme (for when you need extra support) 🆘
• Shopping discounts 🛍️
• Colleague wellbeing initiatives 🥰

Shift Patterns:

We operate a flexible shift pattern, Monday - Sunday, between 7:00 am and 10:00 pm. Exact shifts will be confirmed.

Ready to build your future with B&Q? Apply now! 🏠🛠️

Key responsibilities

• Recommending appropriate finance, products, and installation options to customers.
• Producing inspirational designs using software to visualize customer projects.
• Coordinating multiple projects and providing virtual and face-to-face customer support.
• Collaborating with colleagues and installers to ensure service delivery.
• Converting designs into sales to meet targets.