Commercial Support Apprentice (admin & Sales)

About the role

Commercial & Sales Support Trainee 🚀

Are you ready to dive into the exciting world of global logistics and kickstart your career? Join our dynamic Commercial team and become a vital part of connecting businesses worldwide! 🌍

What you'll be doing:

• Hunting for Opportunities: Help us scout for new business across Air Freight, Ocean Freight, Road Freight, and Customs services. 🕵️‍♀️
• Lead Generation Powerhouse: Drive leads through prospecting, LinkedIn, email, phone calls, referrals, networking, and industry research. 📱💻
• Pipeline Pro: Assist in nurturing and growing our sales pipeline and prospect database. 📈
• Quotation Ace: Support the creation and follow-up of customer quotations, tenders, and commercial proposals. 📝
• Problem Solver: Learn to understand customer needs and craft perfect logistics solutions with guidance from experienced pros. 💡
• Customer Connector: Build your confidence communicating with potential clients via phone, email, LinkedIn, and face-to-face meetings. 👋
• Relationship Builder: As you grow, you'll take ownership of developing your own opportunities and customer relationships. 🤝

Customer Relationship Champion:

• Client Whisperer: Help us build awesome, professional, and lasting relationships with our clients. ❤️
• Value Adder: Understand customer businesses and supply chains to find ways we can bring extra value. 💯
• Engagement Guru: Assist with regular customer contact, follow-ups, and account development.
• Enquiry Expert: Respond to customer questions quickly and professionally, escalating when needed.
• Onboarding Rockstar: Support the smooth onboarding of new customers and ensure all key info reaches our Operations team. ✅

Market Intelligence Mastermind:

• Industry Insider: Gain a deep understanding of the freight forwarding game and Baker Freight's services. ✈️🚢🛣️
• Trend Spotter: Research freight markets, customer sectors, competitors, and industry news to uncover exciting possibilities. 📊
• Quotation Collaborator: Work with Operations to prepare accurate quotes and commercial insights.
• Profit Pioneer: Learn about freight pricing, gross profit, margins, and the smarts behind winning profitable business. 💰
• Networker Extraordinaire: Attend events and functions to boost your industry knowledge and commercial confidence. 🎉

CRM & Reporting Rockstar:

• Data Dynamo: Keep our CRM system sparkling with accurate records of prospects, interactions, quotes, and opportunities. ✨
• Pipeline Guardian: Help maintain a sharp sales pipeline and ensure all opportunities are followed up.
• Reporting Whiz: Support the creation of sales activity and pipeline reports.
• Conversion Analyst: Monitor quotation follow-ups to understand what makes customers say "YES!" 🎉

Team Player & Innovator:

• Collaborative Spirit: Work hand-in-hand with Commercial and Operations to deliver top-notch service that keeps customers happy and business booming. 🌟
• Initiative Igniter: Partner with colleagues on sales initiatives, marketing efforts, and business development campaigns.
• Feedback Feeder: Share customer insights, brilliant ideas, and market intel with the whole team. 📣
• Process Pro: Constantly seek ways to improve our processes, customer communication, and the overall commercial experience. 🚀
• TRIBE Champion: Live and breathe Baker Freight's TRIBE values: Togetherness, Respect, Innovation, Being Positive, and Efficiency in everything you do. 🙌

Key responsibilities

• Assist with identifying and researching new business opportunities and supporting lead generation.
• Support the preparation and follow-up of customer quotations, tenders, and commercial proposals.
• Maintain accurate records of prospects, customer interactions, and opportunities within the CRM system.
• Support the Commercial team in building strong customer relationships and responding to enquiries.
• Collaborate with colleagues to support sales initiatives and contribute to business development campaigns.

Entry requirements

GCSE in: (English (grade Minimum Grade C or 4), Maths (grade Minimum Grade C or 4))