Business Administration Apprentice

About the role

Customer & Operations Trainee 🚀

Are you ready to dive into the fast-paced world of sports fashion? We're looking for an energetic and organized individual to join our team as a Customer & Operations Trainee! 💥

What You'll Be Doing:

During our busiest months (May - October) ☀️, you'll be the go-to person for our amazing customers! This means:

• Customer Service Superstar: Answering phone calls and emails like a pro! 📞📧
• Order Wizard: Processing orders using our internal system, SAP. 💻
• From Inquiry to Delivery: Guiding customers from their initial questions right through to getting their awesome products delivered. 📦
• Supplier & Internal Liaison: Working with suppliers, coordinating order graphics, and collaborating with our internal teams. 🤝
• Payment Processing: Handling customer payments securely. 💳

Key Skills & Interests:

• A solid understanding of our products is key! An interest in the latest sports fashion is a huge plus (but not a deal-breaker!). 👟✨

During Quieter Periods:

Things get a bit of a mix! You'll still be a vital part of our customer operations, continuing with the trainee account manager duties. Plus, you'll get to:

• System Enhancer: Work closely with our sales department to boost our administrative systems and processes. 📈 Help us get even better for the next year!

If you're eager to learn, love a challenge, and want to be part of an exciting industry, apply today! 🙌

Key responsibilities

• Handling customer communications via phone and email
• Processing orders on internal system SAP and managing customer enquiries to delivery
• Taking payments for customer orders
• Liaising with suppliers for order graphics and collaborating with internal departments
• Enhancing administrative systems and processes alongside the sales department