Business Administrator Apprentice

About the role

Job Title: Patient Services Administrator 🏥

Are you a super organized individual with a knack for communication? Want to be at the heart of a busy healthcare team? Then this is the role for you! ✨

We're looking for a proactive and detail-oriented Patient Services Administrator to join our dynamic team. You'll be the first point of contact for our patients, ensuring a smooth and efficient experience.

Your Main Mission (Responsibilities):

• Answer calls and emails like a pro, scheduling appointments, handling phone consultations, and connecting patients with the right healthcare wizards. 📞
• Welcome new faces (and temporary guests!) to the practice, making sure all their details are spot-on before they're added to our system. 📝
• Be a communication hub, taking messages and relaying important info to keep everyone in the loop. 📢
• Initiate and respond to requests from patients, team members, and other healthcare pros – you'll be a key connector! 🌐
• Ensure our tech is ready to roll at the start of each day and powered down for the night, including our trusty answerphone. 💻
• Sort and send out all the important mail, keeping our communication flowing. ✉️
• Keep our patient records organized, filing and retrieving paperwork like a detective. 📂
• Master our computer systems, entering and managing data with precision. 📊
• Provide essential admin support to the whole practice – think typing, filing, copying, and scanning! 📄
• Keep our supplies stocked up, from pens to paper, and monitor what we need. ✍️
• Maintain our reception area, notice boards, and leaflet displays – making sure everything looks welcoming and tidy. ✨
• Book, adjust, and cancel appointments and recalls, ensuring we have all the info needed to access medical records. 🗓️
• Help arrange hospital transport for patients who need a little extra help getting around. 🚑

What's in it for you? (Benefits):

• Become part of the amazing NHS Pension scheme. 💰
• Access exclusive NHS discounts – save money on loads of cool stuff! 🛍️
• Free parking right here on-site. 🚗

Ready to make a real difference? Apply now! 🚀

Key responsibilities

• Processing personal and telephone requests for appointments and consultations
• Registering new patients and inputting details accurately onto computer systems
• Taking messages and passing on information to team members and healthcare agencies
• Performing computer data entry, data allocation, collation, and recording information
• Providing clerical assistance including word/data processing, filing, photocopying, and scanning