It Support Apprentice

About the role

🚀 IT Support Specialist 🚀

Are you ready to dive into the world of tech and help people get the most out of their digital tools? We're looking for a motivated individual to join our team and make a real impact! You'll be the go-to person for keeping our IT systems running smoothly and ensuring everyone has the support they need.

What you'll do:

• Be a customer service superstar! 🌟 Respond to and solve IT issues, requests, and questions quickly and efficiently, always keeping users and our system in the loop. You'll also work with external partners when needed.
• Keep our tech in check! 🛡️ Help monitor, maintain, and manage our on-premise and cloud infrastructure, flagging any performance, security, or availability concerns.
• Empower our teams! 💡 Work with users to understand their needs and guide them in using IT systems, Microsoft 365, and modern productivity tools, including cutting-edge Generative AI. Help them work smarter, not harder!
• Be part of cool projects! 🏗️ Support IT projects and changes by handling technical and administrative tasks like setting up, testing, implementing, documenting, and guiding users.
• Keep our records sharp! 📋 Maintain accurate records of hardware, software, configurations, and infrastructure to help with asset management, business continuity, and knowledge sharing.
• Champion data integrity! ✅ Contribute to improving the confidentiality, integrity, accuracy, and availability of information across our IT systems.
• Get hands-on with hardware! 💻 Assist with setting up and supporting a range of IT equipment, from laptops and terminals to audio-visual gear, phones, and mobile devices.

We're excited for you to bring:

• A passion for problem-solving and helping others.
• An eagerness to learn and adapt to new technologies.
• Great communication skills.
• A proactive and organized approach to your work.

Join us and grow your IT career! 🌱

Key responsibilities

• Provide excellent customer service by responding to and resolving service desk incidents, requests and queries.
• Support the monitoring, maintenance and administration of secure on-premise and cloud infrastructure.
• Support business users to make effective use of IT systems, Microsoft 365 and modern productivity tools.
• Support IT projects and change activities by completing technical and administrative tasks.
• Maintain accurate hardware, software, configuration and infrastructure records.

Entry requirements

GCSE in: (3 of any subject (grade 4+ (A* - C)), Maths & English (grade 3+ (D or above)))