It Technical Apprentice

About the role

IT Support Technician (Apprenticeship/Entry-Level) 💻

Ready to kickstart your IT career? Join our young, dynamic team in Hatfield for a hands-on apprenticeship experience! 🚀 We're looking for motivated individuals with excellent English and communication skills to provide top-notch IT support.

What you'll do:

• Be part of a collaborative team delivering IT support. 🤝
• Start with routine checks and help users log support tickets. 📝
• Quickly move on to providing phone and remote support. 📞
• Support traditional Microsoft server systems and cloud solutions like Microsoft 365, Azure, and Amazon Web Services. ☁️
• Assist business customers with installations, support, and services. 🏢
• Handle client calls and emails, creating support incidents. 📧
• Conduct regular checks and processes. ✅
• Provide 1st line support via phone, email, and remote tools. 🌐
• Offer on-site support at client locations. 📍
• Identify opportunities to improve support services. ✨
• Enhance communication internally and with clients. 🗣️
• Take on additional duties as needed. 🌟
• Maintain excellent customer relations and guide effective incident resolutions. 👍
• Represent our company professionally as the first point of contact. 😎

What we offer:

• A well-mentored role with diverse learning opportunities. 🌱
• Initial 2-3 months primarily in our Hatfield office, transitioning to hybrid working (home and field-based). 🏠
• Flexibility to assist in various areas including support, customer service, and project work. 🔄

Requirements:

• Exceptional English and communication skills. 💯
• Flexibility and willingness to learn and assist across different tasks. 🧠

This is an amazing chance to grow within a supportive and fast-paced environment. Apply now and let's build the future of IT together! 🚀

Key responsibilities

• Install, support, and service business customers
• Handle client communications and create support incidents
• Conduct regular checks and processes
• Provide first-line support via telephone, email, and remote tools
• Deliver on-site support to clients

Entry requirements

GCSE in: (English (grade Grade A - C (4 or above)), Maths (grade Grade A - C (4 or above)))