Administrative Apprentice

About the role

Reception & Patient Services Rockstar 🌟

Ready to be the first point of contact and a total lifesaver for our patients? We're looking for a super organized and friendly individual to keep our reception running like a well-oiled machine! 🚀

What you'll be doing:

• Being the ultimate welcoming committee for patients and visitors. 👋
• Mastering our appointment system – keeping it smooth and efficient. 🗓️
• Handling all appointment requests, from walk-ins to phone calls, and making sure everyone gets to the right healthcare pro. 📞
• Helping out with triage requests for patients who need a hand, and chatting with our awesome triage GPs. 🩺
• Answering general questions, explaining how things work, and booking appointments like a boss. ✨
• Confidently sharing patient test results when our GPs give the green light. ✅
• Explaining practice procedures and requirements to new patients and those needing temporary cover, and getting all the paperwork sorted. 📝
• Taking down all the important details for home visit requests and flagging anything crucial to the GP. 🏡
• Arranging ambulance bookings when needed – you'll be a hero! 🚑
• Processing repeat prescription requests so they're ready for patients within 48 hours, exactly where they want them. 💊
• Handling payments for private services and issuing receipts. 💰
• Accurately entering patient information into our system – precision is key! 💻

If you're a team player, a communication whiz, and thrive in a fast-paced environment, we want to hear from you! 🙌

Key responsibilities

• Provide an effective reception service to patients and visitors
• Manage and monitor the practice appointments system
• Process and navigate patient triage requests
• Handle general enquiries and provide patient information
• Perform administrative tasks including mail, prescriptions, and data entry

Entry requirements

GCSE in: (English (grade 4-9), Maths (grade 4-9))