(app873) Apprentice Bookings Assistant Level 3

About the role

Bookings Coordinator 🗓️ | Your Gateway to Seamless Operations!

Are you a detail-oriented powerhouse ready to dive into the dynamic world of bookings and client relations? We're on the hunt for a motivated individual to join our team and keep our operations running smoother than ever. If you've got a knack for organization and love making things happen, this is your chance! ✨

What you'll be doing:

• Handling all sorts of booking and clerical tasks to keep our office buzzing. 🚀
• Mastering booking requests and turning them into reality. 📝
• Connecting with awesome customers via email and phone to take their bookings and expertly book our talented interpreters. 📞📧
• Crafting quotes for clients and skillfully negotiating rates with our interpreters. 💰
• Collaborating with Senior Management to supercharge the growth and development of the Bookings department. 🌱
• Building and nurturing strong relationships with our clients, understanding their unique language service needs, and showcasing how our services are the perfect fit. 🤝
• Keeping our interpreters on track and ensuring top-notch service delivery. ✅
• Being the go-to person for both interpreters and customers, logging all wins and any hiccups along the way. 🌟
• Sharing information accurately and efficiently, making sure everyone is in the loop. 📣
• Crushing daily, weekly, and monthly deadlines like a pro. ⏰
• Ensuring no job is left hanging longer than it needs to be. 💯
• Flagging any potential quality or delivery issues to management, so we can always be at our best. 🚩
• Tackling any other relevant tasks that come your way – we embrace versatility! 💪

Key responsibilities

• Undertake clerical duties and manage booking requests.
• Process customer bookings and assign interpreters.
• Quote for services and negotiate rates with interpreters.
• Cultivate customer relationships and ensure effective service delivery.
• Act as a primary point of contact and meet departmental deadlines.