Apprentice Brokerage Support Officer

About the role

Job Title: Brokerage Support Star ✨

Are you organized, a great communicator, and ready to dive into a role that makes a real difference? 🚀 We're looking for motivated individuals to join our Brokerage Teams and help us deliver top-notch community and residential placement services.

What you'll be doing:

• Be the backbone of our Brokerage Teams: Help us provide a super-efficient service for community-based services and residential placements, all while sticking to contracts, policies, and council guidelines. 🤝
• Inbox & Phone Guru: Manage our team's inboxes and phone lines daily. You'll be the first point of contact, tackling routine queries like a pro 🧑‍💻, making sure emails get super-speedy, effective, and compassionate responses. 💌 You'll use your smarts to prioritize and flag trickier or urgent issues to the rest of the team. ⚡
• Data Dynamo: Keep our Council Case Management System and other IT systems humming by inputting data and maintaining records. 📊
• Record Keeper Extraordinaire: Update and close individual records when services change or stop. 📝
• Referral Rockstar: With guidance, you'll check incoming referrals for completeness and accuracy, fixing simple issues yourself. You'll be sharp at spotting inconsistencies, slowdowns, or potential risks, flagging them to ensure we deliver services on time and on budget. 🎯
• Relationship Builder: Forge strong, professional relationships with Providers, Social Work teams, Commissioning, Contracts and Quality, Health Services, and other important stakeholders. You'll be our go-to for accurate, timely, and clear responses, hitting deadlines with minimal supervision and knowing when to ask for help. 🌟
• Efficiency Expert: Handle all tasks promptly and efficiently, prioritizing your workload based on how urgent requests are. 🏃‍♀️ Keep those who request services in the loop with clear communication. 🗣️

If you're ready to jump in and be a vital part of our team, we want to hear from you! 🎉

Key responsibilities

• Support the Brokerage Teams to provide an efficient service.
• Manage Brokerage team inboxes and phone lines, resolving routine queries.
• Input data and maintain records on the Council Case Management System.
• Review referrals for completeness and accuracy, resolving issues.
• Develop and maintain effective professional working relationships with stakeholders.