Customer Service Apprenticeship - Kings Heath Specsavers

About the role

Customer Experience Champion 🌟

Are you a people-person with a knack for making others feel awesome? 😎 We're looking for vibrant individuals to join our team and elevate our customer experience!

What you'll be doing:

• Providing expert advice and guidance to our amazing customers. 💯
• Giving everyone a super warm welcome as they step into our store. 👋
• Handling customer orders with speed and accuracy. 📦
• Answering incoming calls like a pro, making every interaction smooth and helpful. 📞
• Keeping customers in the loop about their hearing aids or glasses – whether they're ready for pickup or experiencing a slight delay. 👓👂

Key responsibilities

• Provide excellent customer advice
• Welcome customers to the store
• Process customer orders
• Handle incoming telephone calls efficiently
• Communicate status updates on customer products