Information Communication Technician Apprentice (ict)

About the role

ICT Apprentice 🚀

Ready to kickstart your IT career? We're looking for an enthusiastic ICT Apprentice to join our team and become our go-to person for first-line IT support! This is your chance to gain hands-on experience and develop the skills you need to shine in the tech world. ✨

What You'll Be Doing:

• Providing awesome first-line IT support to our colleagues. 🤝
• Logging, prioritizing, and solving IT support requests like a boss. 💡
• Setting up laptops, desktops, mobile devices, and all sorts of cool IT gear. 💻📱
• Installing and configuring approved software and apps.
• Troubleshooting hardware, software, and connectivity glitches. 🔧
• Managing user accounts and system access – keeping things secure! 🔐
• Helping out new starters, movers, and leavers with their IT needs. 👋
• Supporting our Microsoft 365 and other business systems. ☁️
• Keeping our IT equipment and asset records super accurate. 📊
• Assisting with basic network, Wi-Fi, and connectivity issues. 🌐
• Following all cyber security, data protection, and IT policies – safety first! 🛡️
• Escalating trickier technical problems when you need to.
• Keeping users in the loop about the progress of their IT requests. 🗣️
• Maintaining clear records of all issues and their solutions. ✍️
• Supporting IT projects, upgrades, and equipment rollouts. 🌍
• Completing your apprenticeship learning and development – you got this! ✅
• Building your technical knowledge and taking on more responsibility as you grow. 🌱

What We're Looking For:

• A genuine passion for IT or some basic knowledge of IT systems. Experience is a bonus, but not essential! 🙌
• A keen interest in learning and developing your IT skills. 🧠

Your Training:

• Training will be a mix of on-site sessions and an online platform, taking place for half a day per week. 📚🖥️

Key responsibilities

• Provide first-line IT support to colleagues
• Log, prioritise, and resolve IT support requests
• Set up, install, and configure IT equipment and software
• Troubleshoot hardware, software, and connectivity issues
• Maintain accurate IT equipment records and follow IT policies

Skills