It Service Desk Engineer Apprentice

About the role

Azure Cloud Support Specialist Apprentice ☁️

Ready to kickstart your tech career and become a wizard of the cloud? 🧙‍♀️🧙‍♂️ We're on the hunt for bright sparks to join our team as an Azure Cloud Support Specialist Apprentice! This isn't your average gig; you'll be diving headfirst into the exciting world of Microsoft Azure and Microsoft 365, learning from the best and gaining industry-recognized qualifications. 🎓

What you'll be doing:

• Being the first point of contact for our internal and external customers, providing epic 1st line support. 📞📧
• Taking ownership of issues and requests, becoming a problem-solving superhero 🦸‍♀️🦸‍♂️ and keeping everyone in the loop.
• Following ITIL best practices to handle incidents and requests that come through the Service Desk – think phone, email, and our handy end-user portal. 💻
• Troubleshooting like a pro to ensure super-speedy and effective resolutions for our users. ✨
• Knowing when to call in the cavalry (aka escalating to our 2nd and 3rd line teams) when needed. 🚀
• Delivering top-notch customer service and keeping our users smiling with outstanding satisfaction levels. 😊
• Accurately logging customer details and incident specifics – attention to detail is key! 📝
• Doing some initial analysis to figure out the best next steps for any issues. 🤔
• Prioritizing, scheduling, and escalating tasks like a true boss. 👑

Why choose this apprenticeship?

This brand-new Microsoft Azure Cloud Support Specialist Level 3 programme, created with Microsoft, is your golden ticket to building serious Azure cloud skills. 🌟 It’s part of a massive initiative to get 1.5 million people into tech careers and connect 300,000 to amazing tech job opportunities. You'll learn:

• All about on-premise and cloud-enabled tech. 🌐
• Super relevant technical content that employers are looking for. 📈
• An Azure Fundamentals qualification AND a Microsoft 365 Fundamentals qualification. 💯
• A solid introduction to Windows, Linux, and PowerShell. 🛠️

Tools and tech you'll master: Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

If you're eager to learn, love solving problems, and want to build a future in the cloud, hit that apply button! 👇

Key responsibilities

• Provide 1st line support to internal and external customers.
• Take responsibility for faults and work requests, proactively seeking resolutions and informing customers of progress.
• Handle incoming incidents or requests via telephone, email or end-user portal.
• Carry out initial analysis on incidents and requests to assess appropriate next steps.
• Prioritise, schedule and escalate incidents as and when required.

Skills