It Support Apprentice

About the role

✨ Entry-Level IT Support Apprentice ✨

Ready to kickstart your IT career? 🚀 Join our awesome support team as an apprentice and learn the ropes of providing friendly, reliable first-line IT support to our customers! You'll be mentored by experienced pros, gain practical skills, and work towards your apprenticeship qualification. 🎓

What you'll be doing:

• Be the first friendly face (or voice!) for our customers, with guidance from the support squad. 👋
• Log support requests super accurately in our ticket system, keeping clear notes and updates. 📝
• Follow awesome processes for triaging, escalating, and communicating. 🗣️
• Troubleshoot basic IT issues using remote tools, with a senior colleague in your corner. 🛠️
• Help set up laptops, desktops, phones, printers, and other cool hardware. 💻📱
• Support Microsoft 365, Windows, and common business apps at an apprentice level.
• Assist with routine checks like backups, system monitoring, and basic maintenance. ⚙️
• Help create and update internal tech notes, customer guides, and self-help resources. 📚
• Liaise with third-party suppliers when needed to help fix issues. 🤝
• Support bigger projects and customer rollouts, learning from the whole team. 🌍

What you'll bring:

• A genuine passion for IT, technology, and helping people solve problems! ❤️
• A positive vibe and a hunger to learn. 🌱
• Great communication skills and the confidence to chat with customers and colleagues. 🗣️
• A methodical approach with a sharp eye for detail. 👀
• Good organization skills and the ability to follow instructions and hit deadlines. ⏰
• A basic understanding of IT concepts like Windows, Microsoft 365, hardware, and networking is a plus (but full training is guaranteed!). 💡
• Apple knowledge would be beneficial, but not a must-have. 🍎
• A professional attitude, knowing that awesome customer service is key to IT support. ✨

Come join us and grow your IT journey! 🌟

Key responsibilities

• Act as a first point of contact for customers.
• Log support requests accurately in the ticket system.
• Help troubleshoot basic IT issues using remote support tools.
• Assist with setting up hardware such as laptops, desktops, and phones.
• Assist with routine checks such as backups, system monitoring, and basic maintenance tasks.

Skills