Client Relationship Manager Apprenticeship

About the role

Client Success Champion 🚀

Are you ready to level up your career and make a real impact? We're looking for a dedicated Client Success Champion to be the main point of contact for our key corporate accounts. You'll be building awesome, long-term professional trust and keeping those client relationships fire 🔥.

Your mission will involve:

• Keeping a hawk eye on our daily fulfilment lines to ensure absolutely zero delivery failures for our public sector clients. 💯
• Teaming up with our logistics wizards to tackle any supply chain or transport hiccups super fast. 🚚
• Diving into key service metrics and keeping a pulse on client satisfaction feedback. 📊
• Helping new clients get on board and master our tracking software platform. 💻
• Crafting sharp service update briefs and meeting agendas for client reviews. 📝
• Spotting chances to make our client service even better and ensure smooth contract delivery. ✨

This is your chance to shine and grow with us! 🌟

Key responsibilities

• Acting as the primary point of contact for key corporate accounts.
• Building long-term professional trust and maintaining exceptional client relationships.
• Monitoring daily fulfilment lines to ensure zero delivery failures for public sector clients.
• Coordinating with logistics teams to resolve supply chain or transport issues promptly.
• Reviewing key service metrics and tracking client satisfaction feedback.