It Apprentice

About the role

🚀 IT Support Apprentice 🚀

Are you ready to kickstart your career in tech? We're looking for motivated individuals to join our team as IT Support Apprentices! 💻📞

What you'll be doing:

• Answering calls from customers and logging their issues in our system. 📝
• Troubleshooting common tech problems like software access, PC issues (think that pesky mute button! 🔇), and internet connectivity. 🌐
• Providing friendly and helpful advice and support over the phone. 🗣️
• Responding to customer emails. 📧
• Arranging and managing repairs for equipment. 🔧
• Keeping customers updated on the status of their repairs. 📦
• Handling other tasks as needed to keep things running smoothly. ✨
• Potentially assisting with basic hardware repairs.

What we're looking for:

• Amazing communication skills: You can chat clearly and confidently. 💬
• Reliable and upbeat: Punctual, positive, and always ready to help. 👍
• Fantastic telephone manner: You make everyone feel welcome on the phone. 🌟
• Team player AND independent worker: You thrive in a team but can also get things done solo. 🤝
• Eager to learn: You're excited to dive into the world of IT and grow your skills. 🌱
• An IT qualification would be a bonus! 💯

This role is a fantastic opportunity to learn and develop through the Information Communication Technician Level 3 Apprenticeship standard. Get paid, gain experience, and earn a qualification – all at once! 🎓💰

If you're passionate about technology and ready for an exciting apprenticeship, apply now! 🎉

Key responsibilities

• Taking incoming calls from customers and logging issues onto the CRM system
• Dealing with basic problems
• Providing advice and support over the telephone
• Responding to email enquiries
• Organising repairs

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/c))