Apprentice It Support Technician

About the role

🚀 Level 3 IT Support Apprentice - Join Our Group IT Crew! 🚀

Ready to dive into the exciting world of IT and kickstart your career? We're looking for an enthusiastic Level 3 IT Support Apprentice to join our awesome Group IT team! This is your chance to get hands-on experience, level up your tech skills, and earn a cool IT qualification along the way. 💻✨

What You'll Be Doing:

• Be the go-to person for our colleagues, offering first-line support for all things tech. 🤝
• Become a wizard at troubleshooting IT issues, big or small. 🧙‍♂️
• Get a taste of the latest tech, from Microsoft 365 and networking to infrastructure, cyber security, and cloud technologies. ☁️🔒
• Log, update, and zap those support requests through our Service Desk. ⚡
• Set up and keep our laptops, desktops, mobile devices, and other IT gear running smoothly. 📱
• Help out with user accounts, Microsoft 365, and Active Directory admin.
• Tackle basic network troubleshooting and keep our IT infrastructure in check.
• Be part of system updates, maintenance, and backups. 🔄
• Champion IT security, data protection, and company procedures. 🛡️
• Lend a hand with IT projects like upgrades, installations, and migrations.
• Keep our IT asset and user records on point and super accurate. 📋
• Connect with suppliers and third parties when needed. 🌐
• Smash your apprenticeship training, coursework, and assessments. 💯
• Grow your technical knowledge and skills with tons of hands-on experience. 🌱

This is your opportunity to learn, grow, and make a real impact. If you're eager to learn and ready for an adventure in IT, apply now! 🎉

Key responsibilities

• Provide first-line support for hardware, software and IT issues
• Log, update and resolve support requests through the Service Desk
• Set up and maintain laptops, desktops, mobile devices and other IT equipment
• Assist with user accounts, Microsoft 365 and Active Directory administration
• Complete apprenticeship training, coursework and assessments

Entry requirements

GCSE in: (English (grade 4/C +), Maths (grade 4/C +))