Apprentice It Support Technician

About the role

Level 3 IT Support Apprentice 🚀

Ready to kickstart your tech career? Join our awesome Group IT team as a Level 3 IT Support Apprentice! This is your chance to get hands-on experience, level up your tech skills, and work towards a killer IT qualification. 🎓

What you'll be doing:

• Be the first point of contact for colleagues, tackling IT issues and keeping everyone productive. 🤝
• Log, update, and resolve support requests via our Service Desk – think of yourself as a tech problem-solver! 🛠️
• Set up and keep our laptops, desktops, mobile devices, and other IT gear running smoothly. 💻📱
• Get involved with user accounts, Microsoft 365, and Active Directory admin. 🧠
• Help out with basic network troubleshooting and IT infrastructure tasks. 🌐
• Assist with system updates, maintenance, and backups to keep things secure. 🛡️
• Follow all our IT security, data protection, and company procedures. ✅
• Support exciting IT projects, from upgrades to installations and migrations. ✨
• Keep our IT asset and user records super accurate. 📊
• Collaborate with suppliers and third parties when needed. 📞
• Conquer your apprenticeship training, coursework, and assessments. 🏆
• Gain loads of technical knowledge and skills through real-world experience. 💪

This is more than just a job; it's your launchpad into the IT world! 🌟

Key responsibilities

• Provide first-line support for hardware, software and IT issues
• Log, update and resolve support requests through the Service Desk
• Set up and maintain laptops, desktops, mobile devices and other IT equipment
• Assist with user accounts, Microsoft 365 and Active Directory administration
• Complete apprenticeship training, coursework and assessments

Entry requirements

GCSE in: (English (grade 4/C +), Maths (grade 4/C +))