Business Administrator Apprentice

About the role

Apprentice Administrator @ IPSEA 🚀

Ready to kickstart your career and gain super valuable experience? IPSEA is looking for an enthusiastic Apprentice Administrator to join our awesome team! You'll dive deep into our Training and Volunteer departments, helping us support professionals and families. This role is a killer combo of hands-on admin, coordination, communication, and a fully supported apprenticeship that'll land you a legit qualification. 🎓

What you'll be doing:

• Supporting Training:
• Getting online and in-person training sessions set up and running smoothly (think scheduling, prepping materials, and managing attendee lists). 🗓️
• Helping out with our e-learning and courses you can buy.
• Being the friendly voice for training enquiries, responding quickly and professionally. 💬
• Keeping booking, attendance, and feedback records super neat and tidy. 📊
• Helping to refresh our training materials and systems (like LearnUpon or similar).
• Making sure our training is accessible for everyone. 👍
• Assisting with the online delivery of training.

• Volunteering Support:
• Streamlining the recruitment and onboarding process for our amazing volunteers.
• Keeping volunteer records and databases up-to-date. 📂
• Being a key point of contact for volunteers, sharing updates and training info.
• Helping to organise volunteer training sessions and events. 🎉
• Rescheduling advice line appointments when needed.
• Helping distribute information service queries.
• Assisting with managing TSS referrals and waiting lists.

• General Admin Awesome:
• Drafting and sending professional emails and communications. ✉️
• Maintaining accurate records with a keen eye on data protection.
• Helping to organise meetings, including agendas and taking notes. 📝
• Collaborating with different teams to keep things running smoothly day-to-day.
• Answering office calls with a smile! 😊

Psst! A DBS check is required for this role. ✅

Key responsibilities

• Set up and administer training sessions (online, in-person, e-learning)
• Respond to enquiries and manage professional communications
• Maintain accurate records and databases across functions
• Support volunteer recruitment, onboarding, and coordination
• Provide general administrative assistance, including meeting organisation and call handling

Entry requirements

GCSE in: (English (grade Grade 5 or equivalent), Maths (grade Grade 5 or equivalent))