It Support Apprentice

About the role

Junior IT Support Apprentice 🚀

Ready to kickstart your tech career? We're looking for a motivated and friendly individual to join our Support Team as an IT Support Apprentice! This is your chance to gain hands-on experience and learn from the best. 🤝

What you'll be doing:

• Be the first point of contact, greeting customers with a smile and offering assistance. 😊
• Accurately log and track support requests in our system, making sure all the details are crystal clear. 📝
• Follow established procedures for handling, escalating, and communicating about issues. 📞
• Troubleshoot basic IT problems using remote tools, with guidance from experienced team members. 💻
• Help set up essential hardware like laptops, desktops, phones, and printers. 🛠️
• Provide support for Microsoft 365, Windows, and everyday business applications at an apprentice level. ☁️
• Assist with routine tasks such as checking backups, monitoring systems, and performing basic maintenance. ⚙️
• Contribute to creating and updating helpful technical notes, customer guides, and self-help resources. 📚
• Connect with external suppliers when needed to help resolve specific issues. 🌐
• Support larger projects and new customer rollouts, absorbing knowledge from the wider team. 🌟

We're looking for someone who is:

• Enthusiastic about technology and eager to learn. 🌱
• A great communicator and enjoys helping people. 👋
• Organized and detail-oriented. ✨
• A team player who's ready to jump in and contribute. 💪

Key responsibilities

• Act as a first point of contact for customers.
• Log support requests accurately in the ticket system.
• Troubleshoot basic IT issues using remote support tools.
• Assist with setting up IT hardware.
• Support Microsoft 365, Windows and common business applications.