Ict Apprentice

About the role

IT Support Technician 💻

Are you a tech whiz who loves solving problems? Want to kickstart your career in IT with a dynamic team? We're looking for passionate individuals to join us as IT Support Technicians!

What you'll be doing:

• Be the first point of contact for our amazing staff when they have tech troubles, sorting out both hardware and software headaches. 🚀
• Get your hands dirty setting up, keeping tabs on, and fixing computers, laptops, printers, and mobile devices. 🛠️
• Installing and upgrading software, operating systems, and those all-important security patches to keep us safe. 🛡️
• Helping out with managing user accounts, resetting passwords, and making sure everyone has the right access. 🔑
• Lending a hand with the behind-the-scenes magic of networks, servers, and all things IT infrastructure. 🌐
• Logging and tracking all support requests like a pro using our IT helpdesk system. 📝
• Helping us keep our IT gear in top shape and maintain accurate records of all our assets. 📊
• Assisting with keeping our data safe through backups and making sure we're all following the best cybersecurity practices. 🔒
• Supporting your colleagues with all things Microsoft 365, from Outlook and Teams to SharePoint. 👋

What we're looking for:

• A passion for technology and a knack for problem-solving.
• Great communication skills – you'll be talking to lots of people! 🗣️
• Ability to work independently and as part of a team. 🤝
• A willingness to learn and grow in the IT field. 🌱

Join us and make a real impact! ✨

Key responsibilities

• Providing first-line IT support to staff by resolving hardware and software issues
• Setting up, maintaining and troubleshooting computers, laptops, printers and mobile devices
• Installing and updating software, operating systems and security patches
• Assisting with user account management, passwords and access permissions
• Supporting the maintenance of networks, servers and other IT infrastructure