Ict Apprentice

About the role

IT Support Technician 🚀

Are you a tech-savvy individual ready to kickstart your IT career? We're looking for enthusiastic individuals to join our team as IT Support Technicians! You'll be diving headfirst into the world of technology, gaining hands-on experience across a range of critical IT functions. 💻🔧

What you'll be doing:

• Hardware & Software Heroes: Assist with setting up, configuring, and maintaining all our IT hardware and software. Think computers, servers, and all the cool tech that keeps us running! ⚙️
• User Support Squad: Be the go-to person for our team when they need technical assistance with their desktops, laptops, printers, and mobile devices. You'll be solving problems and making sure everyone can work their magic. 🧑‍💻
• Network Ninjas: Help keep our network in tip-top shape by monitoring its performance and squashing any connectivity glitches that pop up. 🌐
• System Maintenance Mavens: Carry out regular system maintenance and ensure all our software is up-to-date and running smoothly. 💾
• Account Administrators: Assist with creating new user accounts, managing passwords, and ensuring the right people have the right access. 🔑
• Cloud Champions: Support our cloud-based services, including Microsoft 365 and various business applications. ☁️
• Learning & Growing: Get the chance to learn about network infrastructure, servers, virtualization, and the exciting field of cybersecurity. 🛡️
• Documentation Dynamos: Keep our IT documentation tidy and up-to-date, and help manage our asset records. 📝

If you're eager to learn, love problem-solving, and want to be part of a dynamic tech environment, we want to hear from you! Apply now and let's build the future of IT together! ✨

Key responsibilities

• Assist with the installation, configuration and maintenance of IT hardware and software.
• Support users with technical issues across desktops, laptops, printers and mobile devices.
• Help monitor network performance and resolve connectivity issues.
• Carry out routine system maintenance and software updates.
• Assist with user account creation, password management and access permissions.